Oracle Business Process Management Customer Reviews 2025 |

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Oracle

Oracle Business Process Management

Composite Score

8.2 /10

CX Score

8.3 /10

103 Reviews

What is Oracle Business Process Management?

Oracle Business Process Management is the most complete and business user-friendly BPM solution available. It delivers real-time results via Business Activity Monitoring, supports design and implementation of all process types and case management flows, and delivers a rapid ROI while enhancing your operational effectiveness.

Company Details

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Awards & Recognition

Oracle Business Process Management won the following awards in the Business Process Management category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

3 Top Rated Features

2022

Oracle Business Process Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Oracle Business Process Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Oracle Business Process Management?

6% Negative

4% Neutral

90% Positive

Pros

Respectful
Security Protects
Helps Innovate
Enables Productivity

Feature Ratings

Average 83

Process Management

Business Rules Management

Analytics and Reporting

Knowledge and Document Management

BPM Workflow and Approvals

Process Simulation and Execution

Process Monitoring and Optimization

Collaboration

Process Modelling and Design

Deployment

Form and Report 91制片厂ing

Vendor Capability Ratings

Average 80

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of Implementation

Oracle Business Process Management Reviews

Barbara P.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Easier to use than similar programs. Price is fare

Likeliness to Recommend

10 /10

What differentiates Oracle Business Process Management from other similar products?

Its attention to detail. It's also much easier to use then some other programs. There are also less chances for it to crash which is nice. The it team is always available as well.

What is your favorite aspect of this product?

Its ability to be user friendly and adaptable.

What do you dislike most about this product?

Sometimes it does lag in speed, and there are some unnecessary steps you have to take with some features.

What recommendations would you give to someone considering this product?

I'd let them know that it's easy to implement,user friendly and overall extremely helpful

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Jiliann L.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

Oracle has been SUPER beneficial To my company

Likeliness to Recommend

8 /10

What differentiates Oracle Business Process Management from other similar products?

It鈥檚 so user friendly and prompts you to each place that needs to be addressed

What is your favorite aspect of this product?

That I can use it for hotel and casino demos

What do you dislike most about this product?

There are specific features they don鈥檛 have yet that I personally for my business

What recommendations would you give to someone considering this product?

Listen to the vendor. Have them show you repeatedly

Pros

Efficient Service
Respectful
Altruistic
Performance Enhancing

Cons

Charges for Enhancements
Vendor's Interest First
Under Delivered

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2020

It is easy to use but unsure of productivity

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Unique Features
Reliable

Cons

Vendor Friendly Policies

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Oracle Business Process Management

What is Oracle Business Process Management?

Company Details

Need Assistance?

Awards & Recognition

Oracle Business Process Management Ratings

85 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Oracle Business Process Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Form and Report 91制片厂ing Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Oracle Business Process Management Reviews

Barbara P.

Easier to use than similar programs. Price is fare

Likeliness to Recommend

Pros

Jiliann L.

Oracle has been SUPER beneficial To my company

Likeliness to Recommend

Pros

Cons

It is easy to use but unsure of productivity

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Process Management

Business Rules Management

Analytics and Reporting

Knowledge and Document Management

BPM Workflow and Approvals

Process Simulation and Execution

Process Monitoring and Optimization

Collaboration

Process Modelling and Design

Deployment

Form and Report 91制片厂ing

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Breadth of Features

Ease of Implementation