OpenText CloudAlly Backup Customer Reviews 2025

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CloudAlly Ltd.

OpenText CloudAlly Backup

Composite Score

8.1 /10

CX Score

8.3 /10

57 Reviews

What is OpenText CloudAlly Backup?

OpenText CloudAlly Backup is an enterprise-grade automated Microsoft Office 365 backup and restore for Mail, Calendar, Contacts, Tasks, Groups, Teams, OneDrive, and SharePoint. Protect your business-critical cloud data with our Microsoft 365 Backup.

Company Details

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Awards & Recognition

OpenText CloudAlly Backup won the following awards in the Email Backup category

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3 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

OpenText CloudAlly Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OpenText CloudAlly Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OpenText CloudAlly Backup?

4% Negative

9% Neutral

87% Positive

Pros

Continually Improving Product
Fair
Security Protects
Reliable

Feature Ratings

Average 85

Support for Backup Types

Security

Mailbox Backup Restore

Granular Restore

Backup Archiving

Compliance

User self service

Permissions Awareness

Media Support

Legal Hold

AI tech support

Vendor Capability Ratings

Average 81

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

OpenText CloudAlly Backup Reviews

Jacob G.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

My Experience With CloudAlly G Suite Backup

Likeliness to Recommend

9 /10

What differentiates OpenText CloudAlly Backup from other similar products?

The software comes with both manual and automatic operations making it special. For instance, the software can automatically detect new users and back up their data seamlessly. You can as well decide to handle the adding of new users manually.

What is your favorite aspect of this product?

The software is very secure and works well whether you choose the automated or manual use. The tool is affordable and makes backing data easy Retrieving backed up data is easy

What do you dislike most about this product?

No bad experienced with CloudAlly G Suite Backup

What recommendations would you give to someone considering this product?

If you are looking for an email backup software that works, then try CloudAlly G Suite Backup. It has been working well for our business and therefore I have reasons to believe it will as well work for you.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

Waithaka K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Best Email Backup Product

Likeliness to Recommend

9 /10

What differentiates OpenText CloudAlly Backup from other similar products?

What makes G Suite Backup is that it is very secure. In addition, it is easy to manage user backup preferences manually and you can add users as well.

What is your favorite aspect of this product?

The tool is easy to use and backup data automatically after choosing preferences. I also like that it is very secure.

What do you dislike most about this product?

I have had no negative encounters with G Suite Backup

What recommendations would you give to someone considering this product?

G Suite Backup has been very productive and useful in our business and I recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sam P.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Great product for the price

Likeliness to Recommend

9 /10

What differentiates OpenText CloudAlly Backup from other similar products?

It has clear and effective feature

What is your favorite aspect of this product?

Easy of it management

What do you dislike most about this product?

Poor user interface

What recommendations would you give to someone considering this product?

It is useful handy tool just be aware that it's notifications are not alarming

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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OpenText CloudAlly Backup

What is OpenText CloudAlly Backup?

Company Details

Need Assistance?

Awards & Recognition

OpenText CloudAlly Backup Ratings

88 Likeliness to Recommend

2 Since last award

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love OpenText CloudAlly Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Backup Archiving Ability to conduct archive backups for long-term storage.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

User self service User do not need to raise a service desk ticket anymore

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Legal Hold The ability to have a emmutable copy of record as a result of court order

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OpenText CloudAlly Backup Reviews

Jacob G.

My Experience With CloudAlly G Suite Backup

Likeliness to Recommend

Pros

Waithaka K.

Best Email Backup Product

Likeliness to Recommend

Pros

Sam P.

Great product for the price

Likeliness to Recommend

Pros

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Title

2
Since last award

3
Since last award

Feature Ratings

Support for Backup Types

Security

Mailbox Backup Restore

Granular Restore

Backup Archiving

Compliance

User self service

Permissions Awareness

Media Support

Legal Hold

AI tech support

Vendor Capability Ratings

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Implementation

Quality of Features

Ease of IT Administration

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization