Okta Identity Cloud Customer Reviews 2025

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Okta

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

78 Reviews

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

11 Top Rated Capabilities

11 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

3% Neutral

95% Positive

Pros

Altruistic
Helps Innovate
Continually Improving Product
Acts with Integrity

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Identity Governance

Privileged Access Management

Activity Monitoring Alerts

Provisioning Deprovisioning

Access Request Management

Mobility Support

Reporting

Password Management

Advanced Provisioning

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Okta Identity Cloud Reviews

Rafi C.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Overall a great product for IAM

Likeliness to Recommend

8 /10

What differentiates Okta Identity Cloud from other similar products?

It's very intuitive nature

What is your favorite aspect of this product?

Amazing GUI

What do you dislike most about this product?

Sometimes can lack flexibility for developers needing custom solutions

What recommendations would you give to someone considering this product?

Good for IAM for large orgs

Pros

Helps Innovate
Continually Improving Product
Saves Time
Altruistic

Cons

Vendor Friendly Policies
Less Performance Enhancing
Less Productive

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2025

Secure and useful, user friendly

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Fair
Altruistic

Jatin J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

It stands out for its comprehensive, scalable, and user-friendly identity and access management solutions, with strong integrations across cloud and on-premises environments.

What is your favorite aspect of this product?

seamless integration capabilities

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

Focus on Scalability,Focus on Scalability

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

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Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Okta Identity Cloud Ratings

89 Likeliness to Recommend

1 Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Identity Governance Software allows identities and access to be centrally managed through policies.

Privileged Access Management Software provides visibility into specific user access patterns

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Access Request Management Software allows IT to track and manage user access requests.

Mobility Support Software is optimized for mobile usage.

Reporting Software provides reporting functionality

Password Management Software provides credential management and retrieval functionality.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Okta Identity Cloud Reviews

Rafi C.

Overall a great product for IAM

Likeliness to Recommend

Pros

Cons

Secure and useful, user friendly

Likeliness to Recommend

Pros

Jatin J.

Fantastic product

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Multi-Factor Authentication (MFA)

Web Cloud Single Sign on (SSO)

Identity Governance

Privileged Access Management

Activity Monitoring Alerts

Provisioning Deprovisioning

Access Request Management

Mobility Support

Reporting

Password Management

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement