Okta Identity Cloud Customer Reviews 2025

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Okta

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

71 Reviews

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

4% Neutral

94% Positive

Pros

Altruistic
Helps Innovate
Continually Improving Product
Acts with Integrity

Feature Ratings

Average 86

Multi-Factor Authentication (MFA)

Activity Monitoring Alerts

Web Cloud Single Sign on (SSO)

Provisioning Deprovisioning

Privileged Access Management

Identity Governance

Password Management

Access Request Management

Reporting

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Okta Identity Cloud Reviews

Sachin ..

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2021

Seamless Authentication along with MFA

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Ease of Setup, Authentication and Important for Enterprise Security

What is your favorite aspect of this product?

I can get it on Laptop, iPad, Mobile and don't have to worry about account hijacking.

What do you dislike most about this product?

It remembers device for 12 hours

What recommendations would you give to someone considering this product?

Loved it. We moved on from RSA to Okta and users are happy, it saves time and No more RSA Outages.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Okta Identity Cloud Ratings

90 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Privileged Access Management Software provides visibility into specific user access patterns

Identity Governance Software allows identities and access to be centrally managed through policies.

Password Management Software provides credential management and retrieval functionality.

Access Request Management Software allows IT to track and manage user access requests.

Reporting Software provides reporting functionality

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Okta Identity Cloud Reviews

Sachin ..

Seamless Authentication along with MFA

Likeliness to Recommend

Pros

Most Popular Okta Identity Cloud Comparisons

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Title

Feature Ratings

Multi-Factor Authentication (MFA)

Activity Monitoring Alerts

Web Cloud Single Sign on (SSO)

Provisioning Deprovisioning

Privileged Access Management

Identity Governance

Password Management

Access Request Management

Reporting

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Ease of Data Integration

Ease of Customization

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Quality of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training