Okta Identity Cloud Customer Reviews 2025

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Okta

Okta Identity Cloud

Composite Score

8.9 /10

CX Score

9.1 /10

67 Reviews

What is Okta Identity Cloud?

Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.

Company Details

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Awards & Recognition

Okta Identity Cloud won the following awards in the Identity and Access Management category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2018 Data Quadrant Champion

2018

Okta Identity Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Okta Identity Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Okta Identity Cloud?

2% Negative

5% Neutral

93% Positive

Pros

Acts with Integrity
Altruistic
Helps Innovate
Continually Improving Product

Feature Ratings

Average 87

Multi-Factor Authentication (MFA)

Activity Monitoring Alerts

Web Cloud Single Sign on (SSO)

Provisioning Deprovisioning

Privileged Access Management

Identity Governance

Password Management

Reporting

Access Request Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training

Okta Identity Cloud Reviews

Asad S.

Role: Consultant
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

a bit pricey but worth the money

Likeliness to Recommend

9 /10

What differentiates Okta Identity Cloud from other similar products?

SSO is way faster than any other Identity Management platform. Very easy to implement SSO and administrate OKTA. Rich, fast and intuitive UI. Flexibility for end users on their dashboard.

What is your favorite aspect of this product?

Platform is super FAST and reporting is rich/real time. SSO is super fast. Integrates with multiple systems for Provisioning/deprovisioning.

What do you dislike most about this product?

A bit pricey. Extra claims doesn't come for free. Intuitiveness of filters in reporting needs improvement. Security question while registration is kind of outdated and should not be mandatory.

What recommendations would you give to someone considering this product?

A bit pricy but worth the money as it provides the rich user experience and less administration cost.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Best in class. Best integrations.

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Inspires Innovation
Caring
Over Delivered

Sathish R.

Role: Information Technology
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

One-Stop solution for your security stuffs

Likeliness to Recommend

10 /10

What differentiates Okta Identity Cloud from other similar products?

Customization and negotiation

What is your favorite aspect of this product?

Easy Integration

What do you dislike most about this product?

Nothing much to define.

What recommendations would you give to someone considering this product?

One-stop solution for your company security requirements

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

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Okta Identity Cloud

What is Okta Identity Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2018 Data Quadrant Champion

Okta Identity Cloud Ratings

90 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Okta Identity Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Activity Monitoring Alerts User access patterns can be monitored with rule-based alerts for sensitive data access requests.

Web Cloud Single Sign on (SSO) Single sign-on capability extends to web and cloud application instances.

Provisioning Deprovisioning Functionality for providing access rights to new users/removing access rights in an intuitive way.

Privileged Access Management Software provides visibility into specific user access patterns

Identity Governance Software allows identities and access to be centrally managed through policies.

Password Management Software provides credential management and retrieval functionality.

Reporting Software provides reporting functionality

Access Request Management Software allows IT to track and manage user access requests.

Mobility Support Software is optimized for mobile usage.

Advanced Provisioning Software provides advanced customization and automation for user access provisioning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Okta Identity Cloud Reviews

Asad S.

a bit pricey but worth the money

Likeliness to Recommend

Pros

Best in class. Best integrations.

Likeliness to Recommend

Pros

Sathish R.

One-Stop solution for your security stuffs

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Multi-Factor Authentication (MFA)

Activity Monitoring Alerts

Web Cloud Single Sign on (SSO)

Provisioning Deprovisioning

Privileged Access Management

Identity Governance

Password Management

Reporting

Access Request Management

Mobility Support

Advanced Provisioning

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Vendor Support

Availability and Quality of Training