Nimble Customer Reviews 2025

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Nimble

Composite Score

8.5 /10

CX Score

8.8 /10

100 Reviews

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative

16% Neutral

84% Positive

Pros

Respectful
Enables Productivity
Fair
Performance Enhancing

Feature Ratings

Average 79

Account and Contact Management

Collaboration

Lead Management

Sales Management

Customer Service Management

Telephony and Call Center Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Business Value Created

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Nimble Reviews

Kimberley P.

Role: C-Level
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Great software, occasional glitches, high cost

Likeliness to Recommend

7 /10

What differentiates Nimble from other similar products?

Not sure...

What is your favorite aspect of this product?

ease of group message sending, managing contacts and tracking leads

What do you dislike most about this product?

the occasional glitches and high price point

What recommendations would you give to someone considering this product?

Comprehensive CRM tool to help streamline marketing efforts for your business

Pros

Efficient Service
Effective Service
Caring
Saves Time

Philip C.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Good product, but what about AI

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

It is cost effective against competitors

What is your favorite aspect of this product?

Workflows and contacts

What do you dislike most about this product?

Not keeping pace with AI

What recommendations would you give to someone considering this product?

Look for an AI-first CRM

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Slower Product Innovation
Inhibits Innovation
Commodity Features

Christian S.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Great for small-budget teams

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

It has a Nimble Chrome extension that you can import contacts from any site (E.g. LinkedIn) and you can manage or see these contacts with ease.

What is your favorite aspect of this product?

Chrome Extension

What do you dislike most about this product?

Some features are half built. E.g. Workflows. If you have them, you need to have reports and better management of them (e.g. un-archive them)

What recommendations would you give to someone considering this product?

Given the small cost, it's worth managing your contacts and seeing your sales pipeline. But reports are limited both for pipeline and workflows which could have been a great feature if built well.

Pros

Enables Productivity
Saves Time
Respectful
Continually Improving Product

Cons

Inhibits Innovation
Commodity Features
Less Effective Service

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Nimble

What is Nimble?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Nimble Reviews

Kimberley P.

Great software, occasional glitches, high cost

Likeliness to Recommend

Pros

Philip C.

Good product, but what about AI

Likeliness to Recommend

Pros

Cons

Christian S.

Great for small-budget teams

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Account and Contact Management

Collaboration

Lead Management

Sales Management

Customer Service Management

Telephony and Call Center Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization