Nimble Customer Reviews 2025

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Nimble

Composite Score

8.5 /10

CX Score

8.8 /10

100 Reviews

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details

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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

1 Top Rated Capabilities

1 Top Rated Features

2023

Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative

16% Neutral

84% Positive

Pros

Respectful
Enables Productivity
Fair
Performance Enhancing

Feature Ratings

Average 79

Account and Contact Management

Collaboration

Lead Management

Sales Management

Customer Service Management

Telephony and Call Center Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Average 77

Business Value Created

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Nimble Reviews

Yevheniia B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

A competent and highly effective CRM option

Likeliness to Recommend

10 /10

What differentiates Nimble from other similar products?

Nimble has become the most valuable resource we have for keeping our email contacts and other platforms synchronized and streamlined.

What is your favorite aspect of this product?

Nimble is vital in our organization for connecting with customers, I love how easily contacts are imported into the CRM and how simple it is to integrate with other applications used on a daily basis. It has an easy to use user interface that is packed with features for email marketing, live chat, ad management, and more. The job Nimble does in storing data and providing visuals of our customers and the people we need to contact has been impeccable; we made a wise decision in acquiring this great CRM tool.

What do you dislike most about this product?

One of the very few things that are unfavorable when referring to Nimble is its price, it is a bit pricey, yes, but worth every penny invested. It could also have more marketing automation options, it would add great value to such an excellent product.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Incredible Product

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Unleashing Agile Efficiency in Office Management!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

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Nimble

What is Nimble?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Nimble Ratings

86 Likeliness to Recommend

1 Since last award

99 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Nimble?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Nimble Reviews

Yevheniia B.

A competent and highly effective CRM option

Likeliness to Recommend

Pros

Incredible Product

Likeliness to Recommend

Pros

Unleashing Agile Efficiency in Office Management!

Likeliness to Recommend

Pros

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Title

1
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Feature Ratings

Account and Contact Management

Collaboration

Lead Management

Sales Management

Customer Service Management

Telephony and Call Center Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Analytics and Reporting

Mobile

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization