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What is NICE CXone?
NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.
Company Details
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Get AssistanceNICE CXone Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
94 Plan to Renew
3
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NICE CXone?
Pros
- Acts with Integrity
- Fair
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Skills Based Routing
Multi Channel Queue Management
Contact Center Analytics
Screen Prompts
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Knowledge Management
Workforce Management
Contact Center Compliance Management
Ticket Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
NICE CXone Reviews
TyRell V.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2023
Tricky but worth the investment. Solid product
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
Nice allows me to find calls that are recorded fast and easy. I will say it takes time to learn the product. But once you learn there are easy hacks and tricks to use. I think nice is different from other products due to how many lists you can access
What is your favorite aspect of this product?
I like the functionality and how you are able to save filters for calls. Makes things to much faster to search
What do you dislike most about this product?
I dislike at times it can be laggy and can be extremely slow. The sorting option can be a hassle and make it hard to search for things.
What recommendations would you give to someone considering this product?
Learn the basics first, once they are learned, you will be able to master the program. It can be confusing at times because there are alot of feature. 91制片厂 off the basic features and you will be fine.
Pros
- Helps Innovate
- Altruistic
- Continually Improving Product
- Reliable
Alok T.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2025
Strong and feature pack Contact center solution
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
NICE CXone is cloud based contact center solution offers highly flexibility with seamless multi channel integration, flexible workforce management and analytical advancement. Due to its user friendly and rapid implementation and prompt exceptional customer support set it apart from other products.
What is your favorite aspect of this product?
Potential and flexibility to manage multiple channel (voice, email and chat) with a sole platform. Workforce management and reporting tool features are making it more attractive.
What do you dislike most about this product?
Everything is totally up but few space like ease in integration with some legacy system and sometimes the user interface become a bit mess up while accessing advance features can be touched up.
What recommendations would you give to someone considering this product?
Be ready with you team to use a cloud based solution with advance analytical and reporting features solution. If you are looking for a flexible feature pack scalable contact center solution, definitely NICE CXone is you first choice.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Balasubramanian S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Nice CXone Experience
Likeliness to Recommend
What differentiates NICE CXone from other similar products?
CXone is a single, unified platform that integrates multiple contact center capabilities, such as omnichannel routing, workforce management, quality management, and analytics.
What is your favorite aspect of this product?
Scripting and Reports
What do you dislike most about this product?
No dislike about it
What recommendations would you give to someone considering this product?
improving customer satisfaction and reducing costs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
