NextGen Healthcare Customer Reviews 2025

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Quality Systems

NextGen Healthcare

Composite Score

7.2 /10

CX Score

7.5 /10

30 Reviews

What is NextGen Healthcare?

Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.

Company Details

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NextGen Healthcare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NextGen Healthcare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

93 Plan to Renew

65 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NextGen Healthcare?

5% Negative

10% Neutral

85% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Continually Improving Product

Feature Ratings

Average 73

Meaningful Use Certification

Ambulatory EHR

Billing

E-Prescribing

Healthcare Reporting and Analytics

Evaluation and Management Coding

Customer and Relationship Management

Cloud Hosting

Clinical Flow

Compliance Tracking

Patient Portal

Vendor Capability Ratings

Average 69

Ease of Data Integration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization

NextGen Healthcare Reviews

Robin D.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Well Enhanced and Supported Solution

Likeliness to Recommend

10 /10

What differentiates NextGen Healthcare from other similar products?

NextGen Healthcare has the insurance claim feature that allows people to have a smooth encounter. Further, NextGen Healthcare has professional billing team and features, hence, payments challenges are completely made efficient.

What is your favorite aspect of this product?

NextGen Healthcare has the admission power, where all the features and registration are enhanced. Besides, NextGen Healthcare has the compliance tracking, where different standards are managed.

What do you dislike most about this product?

NextGen Healthcare is the efficient health care facilitating way, with progressive managing tools for patients.

What recommendations would you give to someone considering this product?

NextGen Healthcare has resulted to making patients happy and their health care processes be well outlined. The demands for health specialists are also incorporated in NextGen Healthcare..

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Role: Student Academic
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Has potential

Likeliness to Recommend

10 /10

Pros

Trustworthy
Caring
Respectful
Altruistic

Angelina M A.

Role: Industry Specific Role
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Fantastic product that is easy to utilize

Likeliness to Recommend

9 /10

What differentiates NextGen Healthcare from other similar products?

The client centered approach and how helpful the customer support is

What is your favorite aspect of this product?

how diversified you can make it

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Talk to numerous companies that utilize this service and see what they say

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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NextGen Healthcare

What is NextGen Healthcare?

Company Details

Need Assistance?

NextGen Healthcare Ratings

81 Likeliness to Recommend

93 Plan to Renew

65 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love NextGen Healthcare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Ambulatory EHR Any service or treatment that does not require hospitalization.

Billing Includes invoice management, time capture, and expense tracking.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NextGen Healthcare Reviews

Robin D.

Well Enhanced and Supported Solution

Likeliness to Recommend

Pros

Has potential

Likeliness to Recommend

Pros

Angelina M A.

Fantastic product that is easy to utilize

Likeliness to Recommend

Pros

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Title

Feature Ratings

Meaningful Use Certification

Ambulatory EHR

Billing

E-Prescribing

Healthcare Reporting and Analytics

Evaluation and Management Coding

Customer and Relationship Management

Cloud Hosting

Clinical Flow

Compliance Tracking

Patient Portal

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Ease of Customization