What is New Relic?
New Relic鈥檚 SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
91 Plan to Renew
4
Since last award
82 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Application Metric Reporting
Code Performance Monitoring
Error Reporting
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Synthetic Monitoring (RUM)
Non-Commodity Operating Systems
Real User Monitoring
Application Discovery
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
New Relic Reviews
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Great APM Observability Tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jorge J. C.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted May 2023
Friendly product for Dev teans apps
Likeliness to Recommend
What differentiates New Relic from other similar products?
Friendly adoption
What is your favorite aspect of this product?
Easy interpretation of metrics
What do you dislike most about this product?
Not support for all technologies and Operative Systems
What recommendations would you give to someone considering this product?
analyze that agents would be easy install and integration with you Multienviroment
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Efficient Service
Cons
- Wastes Time
- Vendor's Interest First
- Less Transparent
Pedro T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The best for tracking performance metrics
Likeliness to Recommend
What differentiates New Relic from other similar products?
An extremely easy-to-use interface and the great ability to customize charts, reports and follow-up metrics
What is your favorite aspect of this product?
Easy implementation and possibility to cross data, quickly and in real time. The number of possibilities allowed by New Relic to monitor the performance of sites hosted on our server is crucial for our business.
What do you dislike most about this product?
There is no strong enough reason not to like the product. There could be more integrations with external platforms, but it is not something really bad.
What recommendations would you give to someone considering this product?
it is necessary to have a team that knows how to analyze the data and organize the reports that the platform will make possible. Undoubtedly, with a qualified team, the benefits will be enormous for your business.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
