MyCase Customer Reviews 2025 | Legal Billing

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MyCase

Composite Score

8.0 /10

CX Score

8.3 /10

7 Reviews

What is MyCase?

Manage firm cases from client intake to billing and everything in between. MyCase law practice management software keeps critical case details organized, streamlines standardized processes, and allows you to deliver an exceptional client experience.

Company Details

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MyCase Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MyCase?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 91

Billing and Invoice Management

Fee Management

Trust Accounting

Case Management

Reporting Components

Contact Management

Financial Analysis

Payments

Time Management

Accounting and Financial Management

Expense Management

Vendor Capability Ratings

Average 91

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

MyCase Reviews

Marissa m.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

MyCase Review.

Likeliness to Recommend

9 /10

What differentiates MyCase from other similar products?

Saves on time. User friendly. Good customer service. Very reliable.

What is your favorite aspect of this product?

Saves time. Very reliable. Good customer service.

What do you dislike most about this product?

Costly to implement.

What recommendations would you give to someone considering this product?

I would recommend this product to others.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Joe m.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Review on MyCase.

Likeliness to Recommend

10 /10

What differentiates MyCase from other similar products?

It is very reliable and trustworthy. It is easy to use. It saves on time. Good Customer service.

What is your favorite aspect of this product?

Good customer service. Easy to use. Very reliable.

What do you dislike most about this product?

Costly to implement.

What recommendations would you give to someone considering this product?

I would recommend others to use the product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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MyCase

What is MyCase?

Company Details

Need Assistance?

MyCase Ratings

95 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love MyCase?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Fee Management Includes fee structure, fee scheduling, and fee splitting rules.

Trust Accounting Includes client funds management, multi-financial accounts management, and fund tracking.

Case Management The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Contact Management Includes legal CRM, case and client history, and client portals.

Financial Analysis Includes out-of-the-box support for understanding costs and managing depreciation and budget; may include complex, logical "what if?" financial modeling.

Payments Includes payment processing, multi-currency support, transaction updates, and online payments.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

MyCase Reviews

Marissa m.

MyCase Review.

Likeliness to Recommend

Pros

Joe m.

Review on MyCase.

Likeliness to Recommend

Pros

Title

Feature Ratings

Billing and Invoice Management

Fee Management

Trust Accounting

Case Management

Reporting Components

Contact Management

Financial Analysis

Payments

Time Management

Accounting and Financial Management

Expense Management

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization