MSP360 Managed Backup Customer Reviews 2025

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MSP360

MSP360 Managed Backup

Composite Score

9.0 /10

CX Score

9.2 /10

59 Reviews

What is MSP360 Managed Backup?

MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.

Company Details

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Awards & Recognition

MSP360 Managed Backup won the following awards in the Backup and Availability category

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2025 Emotional Footprint Champion

Latest Award, 2025

Product Impact

Latest Award, 2025

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

8 Top Rated Features

2024

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2024

7 Top Rated Capabilities

3 Top Rated Features

2023

MSP360 Managed Backup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on MSP360 Managed Backup.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love MSP360 Managed Backup?

2% Negative

5% Neutral

93% Positive

Pros

Enables Productivity
Reliable
Trustworthy
Client Friendly Policies

Feature Ratings

Average 88

AI enhanced predictive backup

100

Integration with Other Security Software

100

Backup Automation

Backup of Cloud Based Data

Replication for Long Term Storage and Disaster Recovery

Backup Monitoring and Reporting

Physical Backup for Multiple Platforms

Application Awareness

Virtual Machine Backup

Integration With Storage Arrays

Replication for High Availability

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Also Featured in...

Disaster Recovery Orchestration

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MSP360 Managed Backup Screenshots

MSP360 Managed Backup Videos

MSP360 Managed Backup Reviews

David C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excellent backup software

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

The platform offers extensive options for customization, including the ability to choose between various storage solutions (local, cloud, hybrid). This flexibility allows it to adapt to different business needs and infrastructures.

What is your favorite aspect of this product?

MSP360 covers a wide range of backup needs, from file-level to full system backups and bare-metal restores. It also supports various operating systems and applications, making it versatile for different environments.

What do you dislike most about this product?

he cost structure can be difficult to decipher, especially for businesses trying to budget for backup solutions. This might require careful planning to avoid unexpected expenses.

What recommendations would you give to someone considering this product?

Asses your backup needs. Understand the size and scope of the data you need to back up. If you're dealing with large datasets, test the platform's performance during trials to ensure it meets your expectations.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Excellent choice for company backups

Likeliness to Recommend

7 /10

Pros

Enables Productivity
Unique Features
Effective Service
Saves Time

Elliot V.

Role: Information Technology
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Intuitive and cloud-based product

Likeliness to Recommend

10 /10

What differentiates MSP360 Managed Backup from other similar products?

MSP360 Managed Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints

What is your favorite aspect of this product?

MSP360 Managed Backup's main feature is the review on a web platform hosted in the cloud from which to centralize all endpoints

What do you dislike most about this product?

Little customization of the portal and its backup agent

What recommendations would you give to someone considering this product?

A fantastic product, which you should try, since you can manage all the backups without having to stop the business operation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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MSP360 Managed Backup

What is MSP360 Managed Backup?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

MSP360 Managed Backup Ratings

90 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love MSP360 Managed Backup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

AI enhanced predictive backup Use AI to suggest weaknesses or inefficiencies in backup policies

Integration with Other Security Software Service will integrate with existing security systems, such as firewalls, SOAR, SIEM, endpoint security, or other security components.

Backup Automation Solution automates backup, recovery and remediation tasks using RestAPI and CLI to integrate with 3rd party solutions, reduce cost and enforce standards.

Backup of Cloud Based Data In addition to targeting backups to the cloud, the solution also has the capability to back up primary data and services already in the cloud.

Replication for Long Term Storage and Disaster Recovery Onsite backup data is replicated and stored to a public cloud (AWS, Azure). Can also include restore-to-cloud capabilities for Disaster Recovery as a Service.

Backup Monitoring and Reporting Backup and replication are continually monitored for status and effectiveness. Detailed reporting is available on successful and unsuccessful operations.

Physical Backup for Multiple Platforms Backs up data and system info for non-virtualized systems. Primarily Windows and Linux servers but also, potentially, AIX, Unix and others.

Application Awareness Application consistent backup and granular restore for application data from core applications such as MS SQL, Oracle, MS Exchange, MS SharePoint.

Virtual Machine Backup Automatically discovers and protects VMs as they come online, move, and change. Production VMs are replicated to a secondary data store.

Integration With Storage Arrays Integrates with APIs from major storage vendors (NetApp, HP, Dell EMC) to leverage capabilities in these arrays such as data snapshots and replication.

Replication for High Availability Beyond secondary copy backup, the solution also manages replication of primary data host-to-host and site-to-site for live failover and high availability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Disaster Recovery Orchestration

MSP360 Managed Backup Screenshots

web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Videos

MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution

MSP360 Managed Backup Reviews

David C.

Excellent backup software

Likeliness to Recommend

Pros

Excellent choice for company backups

Likeliness to Recommend

Pros

Elliot V.

Intuitive and cloud-based product

Likeliness to Recommend

Pros

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Title

Feature Ratings

AI enhanced predictive backup

Integration with Other Security Software

Backup Automation

Backup of Cloud Based Data

Replication for Long Term Storage and Disaster Recovery

Backup Monitoring and Reporting

Physical Backup for Multiple Platforms

Application Awareness

Virtual Machine Backup

Integration With Storage Arrays

Replication for High Availability

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Ease of Data Integration

Vendor Support

Availability and Quality of Training