.png)
What is MSP360 Managed Backup?
MSP360 Managed Backup (MBS) (formerly Cloudberry Lab) is an easy-to-use backup solution for Managed Service Providers and IT departments that require a centralized license and job management, monitoring, and reporting. MBS allows you to leverage AWS, Microsoft Azure, Backblaze B2, and Wasabi cloud storage to drive more revenue and deliver best-in-class data protection to your customers.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMSP360 Managed Backup Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on MSP360 Managed Backup.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love MSP360 Managed Backup?
Pros
- Enables Productivity
- Reliable
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Backup Automation
Replication for Long Term Storage and Disaster Recovery
Backup of Cloud Based Data
Physical Backup for Multiple Platforms
Backup Monitoring and Reporting
Application Awareness
Deduplication Implementation
Integration With Storage Arrays
Virtual Machine Backup
File Explorer Granular Restore
Replication for High Availability
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Also Featured in...
MSP360 Managed Backup Screenshots
MSP360 Managed Backup Videos
MSP360 Backup: A Powerful Cross-Platform Backup and Disaster Recovery Solution
web panel

image-based backup wizard

file backup wizard

cloud storages

MSP360 Managed Backup Reviews
Donald B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Product works great for MSP providers
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
Customer Service, quick customer service, well balanced price.
What is your favorite aspect of this product?
Very intuitive, does not require alot of babysitting. I get an report emailed with the results of the backup and the details right there,
What do you dislike most about this product?
more file restore options
What recommendations would you give to someone considering this product?
Great Product run a file back up aswell as a image and your golden
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Transparent
- Less Friendly Negotiation
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
MSP360 is a great solution for MSPs
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Chandan Y.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2025
Managed Backup Solution | MSP360
Likeliness to Recommend
What differentiates MSP360 Managed Backup from other similar products?
MSP 360 provide a fully fledged Backup solution, also it gives a remote monitoring and patch management solution along with remote controlling capability in a single console
What is your favorite aspect of this product?
The backed-up data is fully secured and it maintains DATA integrity.
What do you dislike most about this product?
Nothing as of now.
What recommendations would you give to someone considering this product?
Absolutely yes, since it provides very good backup features along with restore capability supporting multiplatform either from source as endpoint to destination with multiple storage integration options.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features