What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Fair
- Reliable
- Enables Productivity
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Calendars
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Networked Enterprise
Virtual Offices
Workflow & Approvals
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Justin B.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Jun 2025
Good software for team collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Integration with Microsoft suite products (Outlook, Office, etc.)
What is your favorite aspect of this product?
Easy and intuitive communication and collaboration with people inside and outside of organization
What do you dislike most about this product?
Some minor issues with lagging and crashing
What recommendations would you give to someone considering this product?
Good software for team communication and collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chukwuebuka O.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jun 2025
My Microsoft experience
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
They're dependable
What is your favorite aspect of this product?
I love the Microsoft PowerPoint
What do you dislike most about this product?
The unending subscriptions
What recommendations would you give to someone considering this product?
I would recommend Microsoft to anyone that asks
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Reliable
ANAND V.
- Role: Human Resources
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2025
One of the best tools for communication tools
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is different from other tools because it works really well with Microsoft 365 apps like Word, Excel, and Outlook. It makes it easy for teams to chat, meet, and share files in one place. It鈥檚 also built with strong security and is great for companies that already use Microsoft products.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its seamless integration with Microsoft 365. Being able to co-edit documents in real time during meetings or chats without switching apps, makes teamwork much more efficient and smooth.
What do you dislike most about this product?
At first, Microsoft Teams can feel a bit packed with features, which might be confusing. But once you get used to it, everything starts to come together and really helps with teamwork.
What recommendations would you give to someone considering this product?
Try to explore Microsoft Teams gradually, start with chats and meetings, then move on to file sharing and app integration. It works best if your team already uses Microsoft 365.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
