Microsoft OneDrive for Business Customer Reviews 2026

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Microsoft Corporation

Microsoft OneDrive for Business

Composite Score

8.9 /10

CX Score

9.1 /10

542 Reviews

What is Microsoft OneDrive for Business?

OneDrive connects you to all your files in Office 365 so you can share and work together from anywhere while protecting your work.

Company Details

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Awards & Recognition

Microsoft OneDrive for Business won the following awards in the Content Collaboration category

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2023 Data Quadrant Champion

2023

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

3 Top Rated Features

2022

Microsoft OneDrive for Business Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft OneDrive for Business.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft OneDrive for Business?

2% Negative

5% Neutral

93% Positive

Pros

Security Protects
Enables Productivity
Reliable
Performance Enhancing

Feature Ratings

Average 84

Enterprise Grade Security Controls

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Data Loss Prevention

Access Control and Rights Management

Audit Trail

Mobility Support

Electronic Signatures

Large File Optimization

Cognitive Content Services

Vendor Capability Ratings

Average 83

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Microsoft OneDrive for Business Reviews

Bekah Y.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Friendly and flexible for online storage.

Likeliness to Recommend

9 /10

What differentiates Microsoft OneDrive for Business from other similar products?

Microsoft OneDrive is flexible and you can save files without limitations.

What is your favorite aspect of this product?

Microsoft OneDrive allows you securely share files and folders with friends and family..

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Karen M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2025

Central file center for our journal

Likeliness to Recommend

10 /10

What differentiates Microsoft OneDrive for Business from other similar products?

It integrates cloud storage and Office applications to the point we edit manuscripts with each other without having to juggle different tools.

What is your favorite aspect of this product?

I am opening a draft in anywhere and I can see track changes and I know that everybody on the team is on the same version.

What do you dislike most about this product?

I don't like when there are sync delays or sync conflicts from time to time; when deadlines are close, resolving duplicate versions takes more time than I'd like.

What recommendations would you give to someone considering this product?

I'd suggest some clear folder rules, some sharing basics for editors and perhaps only trusted and well kept devices should sync offline.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Fridah G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Streamline file access and data loss risk.

Likeliness to Recommend

8 /10

What differentiates Microsoft OneDrive for Business from other similar products?

Deep integration with the Microsoft 365 ecosystem.

What is your favorite aspect of this product?

Its scalable storage with advanced security for organizations of all sizes.

What do you dislike most about this product?

Limited while trying to access files offline.

What recommendations would you give to someone considering this product?

Minimizes data loss risk through automated backups and improve efficiency by streamlining file access and collaboration.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Microsoft OneDrive for Business

What is Microsoft OneDrive for Business?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Microsoft OneDrive for Business Ratings

89 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft OneDrive for Business?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Access Control and Rights Management Ability to discretely control who can access the file.

Audit Trail View all previous activity including any recent edits and user access.

Mobility Support Software is optimized for mobile usage.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Microsoft OneDrive for Business Reviews

Bekah Y.

Friendly and flexible for online storage.

Likeliness to Recommend

Pros

Karen M.

Central file center for our journal

Likeliness to Recommend

Pros

Fridah G.

Streamline file access and data loss risk.

Likeliness to Recommend

Pros

Most Popular Microsoft OneDrive for Business Comparisons

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Title

Feature Ratings

Enterprise Grade Security Controls

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Data Loss Prevention

Access Control and Rights Management

Audit Trail

Mobility Support

Electronic Signatures

Large File Optimization

Cognitive Content Services

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support