Microsoft Intune Customer Reviews 2025

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Microsoft Corporation

Microsoft Intune

Composite Score

8.6 /10

CX Score

9.0 /10

159 Reviews

What is Microsoft Intune?

Simplify modern workplace management and achieve digital transformation with Microsoft Intune. Create the most productive Microsoft 365 environment for users to work on devices and apps they choose, while protecting data.

Company Details

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Awards & Recognition

Microsoft Intune won the following awards in the Enterprise Mobile Management category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

3 Top Rated Features

2024

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

3 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

2021 Data Quadrant Champion

2021

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Champion

2019

2018 Data Quadrant Champion

2018

Microsoft Intune Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Intune.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Intune?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Feature Ratings

Average 80

Mobile Device Management

Application Management

User Privacy

Location Services

Mobile Productivity

Content Management

Reporting

Single Pane of Glass

Security Management

Integration with ITSM and ITAM Tools

Expense Management

Vendor Capability Ratings

Average 77

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

Unified Endpoint Management

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Microsoft Intune Reviews

Sai Prakash Reddy A.

Role: Information Technology
Industry: Energy
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Good features, great integration to your workflow

Likeliness to Recommend

7 /10

What differentiates Microsoft Intune from other similar products?

The way it gives a MDM solution without leaving the pre-configured Microsoft ecosystem

What is your favorite aspect of this product?

Being able to remotely manage the Mobile devices that are deployed to sites and granular control you get

What do you dislike most about this product?

A lot of times, the devices checking in would be slow, App updates take some time and could face delays

What recommendations would you give to someone considering this product?

It is a MDM platform to manage all things Mobile and given the way it integrates into existing suite of offering from Microsoft, it is absolutely worth a shot.

Pros

Respectful
Acts with Integrity
Reliable
Performance Enhancing

Maria A.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2023

Fantastic Device management tool

Likeliness to Recommend

9 /10

What differentiates Microsoft Intune from other similar products?

Intune is great for controlling our policies and setting up our standard operating environment.

What is your favorite aspect of this product?

The best part about Intune is that you can manage Windows, Mac OS, Android, and iOS devices from the Endpoint Manager, as well as application deployment, compliance, and conditional access policies as an added layer of security.

What do you dislike most about this product?

Intune is not a great product for Mac OS or IOS devices. We tried and did not find success in managing these OS with Intune.

What recommendations would you give to someone considering this product?

Intune is suitable for scenarios to manage endpoints such as laptop, desktop, and mobile devices. Good interfaces and integration with other Microsoft applications and services.

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Great app management solution

Likeliness to Recommend

9 /10

Pros

Efficient Service
Helps Innovate
Continually Improving Product
Reliable

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Microsoft Intune

What is Microsoft Intune?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

2021 Data Quadrant Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Champion

2018 Data Quadrant Champion

Microsoft Intune Ratings

88 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Intune?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Device Management The ability to deploy management settings to iOS and Android devices, either corporate-issued or personally-owned.

Application Management The ability to deploy applications to any managed device, and then to containerize those applications and manage the data within.

User Privacy How well the solution ensures that the user鈥檚 personal data and personal apps are separate from corporate data and corporate management.

Location Services Ability to selectively apply policies or to distribute applications based on the device鈥檚 location.

Mobile Productivity How well the solution integrates with business processes, integrates with mobile applications, and enables the user to be securely empowered on mobile devices.

Content Management Able to separate work content and work email from personal content, and able to manage the content within the work container.

Reporting The ability of IT to generate useful reports about mobile devices and mobility services.

Single Pane of Glass Managing multiple devices and operating systems from the same portal.

Security Management The ability to deploy security settings to iOS and Android devices, either corporate-issued or personally-owned.

Integration with ITSM and ITAM Tools The ability to integrate with ITSM tools for incident management, service request management, asset management, and patch management.

Expense Management Includes reporting and alerting on usage and roaming, application-level data usage, and split billing for voice and/or data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Unified Endpoint Management

Microsoft Intune Reviews

Sai Prakash Reddy A.

Good features, great integration to your workflow

Likeliness to Recommend

Pros

Maria A.

Fantastic Device management tool

Likeliness to Recommend

Pros

Great app management solution

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Mobile Device Management

Application Management

User Privacy

Location Services

Mobile Productivity

Content Management

Reporting

Single Pane of Glass

Security Management

Integration with ITSM and ITAM Tools

Expense Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support