Microsoft Exchange Online Archiving Customer Reviews 2025

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Microsoft Corporation

Microsoft Exchange Online Archiving

Composite Score

8.5 /10

CX Score

8.7 /10

64 Reviews

What is Microsoft Exchange Online Archiving?

Solve archiving, compliance, regulatory, and eDiscovery challenges. Hosted on Microsoft globally redundant servers, with IT-level phone support 24 hours a day, seven days a week, Exchange Online Archiving is compatible with Exchange Server 2019, 2016, 2013, and 2010. It鈥檚 also available as an add-on service for mailboxes that are hosted online.

Company Details

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Awards & Recognition

Microsoft Exchange Online Archiving won the following awards in the Data Archiving category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

2024

5 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Microsoft Exchange Online Archiving Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Exchange Online Archiving.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Exchange Online Archiving?

0% Negative

9% Neutral

91% Positive

Pros

Enables Productivity
Reliable
Security Protects
Performance Enhancing

Feature Ratings

Average 81

Data Encryption

Storage Optimization

Data Compression

Data Deletion Control and Space Gain

Data Format Native Generic

Multiple Format Support

Restore to Current Format

External Storage Connectivity

Ediscovery Audit Trail

Long Term Data Retention

Platform Support

Vendor Capability Ratings

Average 79

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Microsoft Exchange Online Archiving Reviews

Glenn S.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Great product but could use some improvements

Likeliness to Recommend

8 /10

What differentiates Microsoft Exchange Online Archiving from other similar products?

Gartner top 5.

What is your favorite aspect of this product?

Integrations to other apps

What do you dislike most about this product?

Searching and journaling

What recommendations would you give to someone considering this product?

Get training and best practices before implementation

Pros

Helps Innovate
Reliable
Enables Productivity
Saves Time

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy to use with many options

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Mike J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

If microsoft stopped outsourcing their support...

Likeliness to Recommend

8 /10

What differentiates Microsoft Exchange Online Archiving from other similar products?

Easier to use and more cost effective.

What is your favorite aspect of this product?

Functionality.

What do you dislike most about this product?

Support of the product.

What recommendations would you give to someone considering this product?

Make sure your internal teams can support it. Dont depend on microsoft for support.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Less Caring
Wastes Time
Less Respectful

Most Popular Microsoft Exchange Online Archiving Comparisons

Google Vault
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Bloomberg Vault
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Mimecast Cloud Archive
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Arctera Insight Archiving
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Barracuda Message Archiver
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Proofpoint Archive
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Microsoft Exchange Online Archiving

What is Microsoft Exchange Online Archiving?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Microsoft Exchange Online Archiving Ratings

85 Likeliness to Recommend

1 Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Microsoft Exchange Online Archiving?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Encryption Protects your data from those who have physical access to storage media (including secure storage provider), and ensures data has only authorized access

Storage Optimization 'Storage optimization, unlike std. backup & restore, is for long term data storage, organizing it to find & restore information easily

Data Compression Allows for more data to be stored on media. Data compression can potentially slow down access times to the data

Data Deletion Control and Space Gain The ability to reclaim valuable hard drive space freed due to the data archiving process based on the software鈥檚 successful confirmation & verification

Data Format Native Generic Offers multiple options from native proprietary format to industry-standard generic format to restore or import onto any target system

Multiple Format Support Ability to support multiple media formats, including tape, WORM drives, optical media, etc. Also, proliferation of cloud and support cloud storage.

Restore to Current Format Ability to restore to whichever 鈥渃urrent鈥� format the organization has in place at the time of archive data restoration

External Storage Connectivity Data archiving usually stores data on external, removable media that is optimized for long-term storage, at an offsite location.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Long Term Data Retention The software should have fault tolerant abilities in order to recover from minor data corruptions. Depends largely on the media (such as tapes)

Platform Support Does the data archive system provide the hardware platform support that the organization needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Microsoft Exchange Online Archiving Reviews

Glenn S.

Great product but could use some improvements

Likeliness to Recommend

Pros

Easy to use with many options

Likeliness to Recommend

Pros

Mike J.

If microsoft stopped outsourcing their support...

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Exchange Online Archiving Comparisons

Google Vault

Bloomberg Vault

Mimecast Cloud Archive

Arctera Insight Archiving

Barracuda Message Archiver

Proofpoint Archive

Title

1
Since last award

Feature Ratings

Data Encryption

Storage Optimization

Data Compression

Data Deletion Control and Space Gain

Data Format Native Generic

Multiple Format Support

Restore to Current Format

External Storage Connectivity

Ediscovery Audit Trail

Long Term Data Retention

Platform Support

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support