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Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Dynamics 365 Sales Enterprise Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Microsoft Dynamics 365 Sales Enterprise
8.7 /10

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system鈥攑rebuilt and ready to go鈥攖hat actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details


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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative
3% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Helps Innovate
  • Trustworthy

Feature Ratings

Average 82

Collaboration

84

Analytics and Reporting

84

Lead Management

84

Sales Management

83

Account and Contact Management

83

Customer Service Management

82

Marketing Management

81

Activity and Workflow Management

80

Quote Contract and Proposal

78

Telephony and Call Center Management

78

Mobile

77

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

82

Quality of Features

81

Ease of Customization

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Ease of IT Administration

80

Availability and Quality of Training

79

Vendor Support

78

Microsoft Dynamics 365 Sales Enterprise Reviews

Arvinder K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2021

Review "easy to use" ," fantastic product "

Likeliness to Recommend

8 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

It is best software for sales i have never seen this wonderfull software its increase our sales revenue as well as mangement of company and i ll recommend this software to it companies its best tool for you its become assets of your company

What is your favorite aspect of this product?

Easy to use and dynamics is vry good at putting the things ,its easy to organize things and label them so i m not missing a client , very helpful tool

What do you dislike most about this product?

Its not about dislike somtimes your own internal mess up create problems and after update , the interface have changed pretty significantly

What recommendations would you give to someone considering this product?

Dont overload data , while it is useful to havr , it can make it feel much too cluttered

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jonathan T.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Fairly easy to use and understand

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft Dynamics 365 Sales is pretty similar to other products. It doesn't have a lot of differentiators but is a little bit more difficult to learn.

What is your favorite aspect of this product?

It works really well for collaborating with team members

What do you dislike most about this product?

It wasn't as quick and easy to implement and train staff on

What recommendations would you give to someone considering this product?

I would recommend taking full advantage of the software because it is pricey.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Julie G.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use, but a bit pricey.

Likeliness to Recommend

6 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

I do like that it is part of the Microsoft Suite. Our company decided based on our Finance Team to go with Netsuite. Not so sure Netsuite is better....

What is your favorite aspect of this product?

I love that all aspects of what you need daily in running a company are there for you.

What do you dislike most about this product?

there was really nothing I disliked.

What recommendations would you give to someone considering this product?

If you use Microsoft 365, use Dynamics.

Pros

  • Efficient Service
  • Caring
  • Respectful
  • Trustworthy

Cons

  • Less Productive
  • Commodity Features
  • Charges for Enhancements

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