Microsoft Dynamics 365 Sales Enterprise Customer Reviews 2025 |

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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

Composite Score

8.7 /10

CX Score

9.0 /10

262 Reviews

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system鈥攑rebuilt and ready to go鈥攖hat actively monitors myriad signals and distills them into actionable insights. Ideal for enterprises that need a sales automation solution with contextual insights and advanced customization capabilities. With Sales Enterprise, your sales organization can automate the sales process from lead to cash, run marketing campaigns, enforce best practices, collaborate with customers, and much more.

Company Details

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Awards & Recognition

Microsoft Dynamics 365 Sales Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience
Conflict Resolution

2024

2022 Data Quadrant Champion

2022

1 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Dynamics 365 Sales Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Acts with Integrity
Helps Innovate
Trustworthy

Feature Ratings

Average 82

Collaboration

Analytics and Reporting

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

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Sales Engagement Platforms

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Microsoft Dynamics 365 Sales Enterprise Reviews

S酶ren E.

Role: Sales Marketing
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Good CRM software for large corporate customers

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

MS Dynamics played a key part in managing the sales process

What is your favorite aspect of this product?

Microsoft Dynamics has many options to integrate with other MS software such as outlook

What do you dislike most about this product?

We changed CRM providers from Salesforce to MS Dynamics after a company merger.

What recommendations would you give to someone considering this product?

I personally prefer Salesforce.

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Prateek A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

A great CRM solution by Microsoft!

Likeliness to Recommend

10 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Microsoft has developed Dynamics 365 Sales as a CRM solution which was used by the organization as the primary platform for all day-to-day activities such as managing customer data, tracking information, and contact in case of any marketing campaign, etc. It is one of the best CRM solutions I've seen so far. Highly efficient and reliable solution.

What is your favorite aspect of this product?

Some of the features are: 1) Efficient in tracking customer information in a single place. 2) Day-to-day marketing and organization operations management. 3) Excellent Graphical User Interface (GUI). 4) Highly professional technical support team.

What do you dislike most about this product?

Some of the suggested improvements are: 1) Develop some advancements in a dashboard for monitoring all the tasks with some advanced visualizations. 2) User training, especially for freshers (new joiners) and non-technical users. 3) Improvements in customization of the solution as per the user's needs.

What recommendations would you give to someone considering this product?

This CRM solution performs very well as per the expectations. It is a highly secured and reliable CRM solution. You can go with it without a second thought.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Claire J.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use product. Meets needs.

Likeliness to Recommend

7 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

Easy to use

What is your favorite aspect of this product?

Visual looks good. Uptime was good.

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Good product to consider

Pros

Reliable
Trustworthy
Saves Time
Fair

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

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Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Microsoft Dynamics 365 Sales Enterprise Ratings

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Activity and Workflow Management Text or code-based and visual workflow designers.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Microsoft Dynamics 365 Sales Enterprise Reviews

S酶ren E.

Good CRM software for large corporate customers

Likeliness to Recommend

Pros

Prateek A.

A great CRM solution by Microsoft!

Likeliness to Recommend

Pros

Claire J.

Easy to use product. Meets needs.

Likeliness to Recommend

Pros

Most Popular Microsoft Dynamics 365 Sales Enterprise Comparisons

Salesforce Sales Cloud Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

Feature Ratings

Collaboration

Analytics and Reporting

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Marketing Management

Activity and Workflow Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Vendor Support