Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that鈥檚 powered by data and intelligence, and helps capture new business opportunities. That鈥檚 Microsoft Dynamics 365.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Customer Community Management
Multi Channel Support
Contact Center Integration
Agent Scripting
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Wasiullah W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2024
The best CRM software there is!
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Its adaptability is what differentiates it from other similar products.
What is your favorite aspect of this product?
My favorite aspect of this product is that it is a centralized solution as it is a complete end to end platform.
What do you dislike most about this product?
I don't dislike anything about this product.
What recommendations would you give to someone considering this product?
I would highly recommend this to other people as it is great CRM tool which can set you up for great customer service.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Customization is key. Software is easy to use.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Effective Service
Rishabh K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
An excellent platform for sharing sales data.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
The use of internal programs is simple, and there are numerous features. MS provides exceptional management and training skills. The user interface (UI) looks boxy. But because it works, this is only a small issue. It would seem more contemporary if it had a more up-to-date, free-floating web interface. Our marketing outcomes have improved since implementing Dynamics 365 Marketing.
What is your favorite aspect of this product?
It contains a lot of functions and is simple to use. It is very adaptable to our process requirements, in addition to what our developers may learn from what seem to be extensive resources. Benefits include a cutting-edge, integrated system, quick market time, and simple customization and deployment. The collaborative features, out-of-the-box functionality, and customization choices are all excellent. The open platform strategy gives a very ambitious roadmap with low code.
What do you dislike most about this product?
Some features may take time to catch up to cutting-edge technologies. Contracts and user licenses may need to be clarified. There are several uncertain roles and various stakeholders. Although sometimes there has been a pretty open response to problems. Simple software tools like editors occasionally still just come in plain text.
What recommendations would you give to someone considering this product?
Business and work processes are updated following user and company demands and requirements. It is a secure and straightforward method. Automation of operations can be aided by artificial intelligence. Other Microsoft products are also affected by this. Processes will be able to be automated with the help of AI. If there is an issue, you can contact the group.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
