Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that鈥檚 powered by data and intelligence, and helps capture new business opportunities. That鈥檚 Microsoft Dynamics 365.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
94 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Mobile Customer Care
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Multi Channel Support
Contact Center Integration
Agent Scripting
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Business Value Created
Quality of Features
Ease of Customization
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
A better way to track customer interactions
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
I love that the admin experience is very easy for me to navigate and customize our tools for the growing need.
What is your favorite aspect of this product?
the technical support is very efficient, responds quickly and is very professional, the integration is fast and easy, especially with other microsoft applications, the use of its chat capacity has increased our ability to help our customers
What do you dislike most about this product?
The cost of support can sometimes be high, I wish there were more options to configure the user interface
What recommendations would you give to someone considering this product?
We've gone from out-of-the-box functionality to a very customer-friendly experience, one that, in many ways, our team has created and tailored on our own.
Pros
- Trustworthy
- Effective Service
- Client Friendly Policies
- Fair
zebron O.
- Role: Operations
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Always meeting my needs
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Unlike other similar products this one is a bit pricey but affordable
What is your favorite aspect of this product?
Customer community management is a great feature that improves interaction with clients and thus one can learn them in order to manage them effectively
What do you dislike most about this product?
Everything about this product is fantastic
What recommendations would you give to someone considering this product?
This product can be used by anyone with an aim of improving their interactions with the customers
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Oscar B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2022
Thanks to O365 the possibilities are endless
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
It's O365 that makes the difference, had we not already purchased the O365 licenses, I don't think we would have picked Dynamics but by having the licenses already, in the end it became a no brainer. The ability to integrate all the different applications and pull information from one to the other, actually saved us money by being able to drop other tools. The road is not easy though, as out of the box the application is not brilliant but after some work with your IT Team, the tools will truly shine.
What is your favorite aspect of this product?
The ability to customize and have it do exactly what you are looking for the tool to do. The backend allows for huge possibilities.
What do you dislike most about this product?
The look and feel is quite dull for most end users and although can be customized and improved, the out of box options should be much better.
What recommendations would you give to someone considering this product?
If you have O365 licenses for those using the tool, then this is a no brainer. If you don't, then I would really weigh up the cost of this over salesforce.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
