Microsoft Dynamics 365 for Customer Service
What is Microsoft Dynamics 365 for Customer Service?
To accelerate your digital transformation, you need a new type of business application. One that breaks down the silos between CRM and ERP, that鈥檚 powered by data and intelligence, and helps capture new business opportunities. That鈥檚 Microsoft Dynamics 365.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
1
Since last award
94 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 for Customer Service?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Analytics and Reporting
Customer Service Knowledge Management
Agent Collaboration
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Customer Community Management
Multi Channel Support
Contact Center Integration
Agent Scripting
Vendor Capability Ratings
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Ease of Customization
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Vendor Support
Availability and Quality of Training
Microsoft Dynamics 365 for Customer Service Reviews
Oscar B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2022
Thanks to O365 the possibilities are endless
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
It's O365 that makes the difference, had we not already purchased the O365 licenses, I don't think we would have picked Dynamics but by having the licenses already, in the end it became a no brainer. The ability to integrate all the different applications and pull information from one to the other, actually saved us money by being able to drop other tools. The road is not easy though, as out of the box the application is not brilliant but after some work with your IT Team, the tools will truly shine.
What is your favorite aspect of this product?
The ability to customize and have it do exactly what you are looking for the tool to do. The backend allows for huge possibilities.
What do you dislike most about this product?
The look and feel is quite dull for most end users and although can be customized and improved, the out of box options should be much better.
What recommendations would you give to someone considering this product?
If you have O365 licenses for those using the tool, then this is a no brainer. If you don't, then I would really weigh up the cost of this over salesforce.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Richard G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Fantastic product, essential to help your customer
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Fits seamlessly into the Microsoftt ecosystem
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Sometimes visually it can appear a bit clunky to competitors, but this is improving over time
What recommendations would you give to someone considering this product?
A worthwhile investment and best in class product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Virginia G.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Mar 2022
Efficient product that increases productivity
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 for Customer Service from other similar products?
Ease of use and continually adding new features
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Sometimes it runs slower than I'd like
What recommendations would you give to someone considering this product?
Use a third party vendor to integrate and customize for your business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
