Microsoft Authenticator Customer Reviews 2025

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Microsoft Corporation

Microsoft Authenticator

Composite Score

8.9 /10

CX Score

9.2 /10

223 Reviews

What is Microsoft Authenticator?

Conveniently and securely sign in to all your online accounts using multifactor authentication, passwordless sign-in or password autofill with Microsoft Authenticator. With this free app, you can sign in to your personal or work/school Microsoft account without using a password. You鈥檒l use a fingerprint, face recognition, or a PIN for security.

Company Details

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Microsoft Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Authenticator?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Efficient Service
Trustworthy
Fair

Feature Ratings

Average 84

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Browser Push Notifications

Role and User Management

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Average 81

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Microsoft Authenticator Reviews

Nathan R.

Role: Information Technology
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to Use Efficient and Effective Authenticator

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

They Have been Highly Focused on Fine tuning the Authenticator and making it more efficient and practical for user to be able to access and authenticate in a time efficient yet secure matter.

What is your favorite aspect of this product?

The ease of use and the Biometrics have made it much more practical for use for my team.

What do you dislike most about this product?

It does require a minimal amount of Software Integration Knoledge But with the support from the IT Department this task has minimal effort.

What recommendations would you give to someone considering this product?

This Product is perfect if you have a small to midsized team and are looking at an efficient yet effective Authentication App

Pros

Performance Enhancing
Efficient Service
Inspires Innovation
Security Protects

Cons

Less Productive
Commodity Features
Less Effective Service

Atul C.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Good Features with ease of use.

Likeliness to Recommend

9 /10

What differentiates Microsoft Authenticator from other similar products?

It also acts as password manager which is always good to have on mobile.

What is your favorite aspect of this product?

Push notification for MFA authentication.

What do you dislike most about this product?

Some time push notifications does not comes automatically which is bit annoying.

What recommendations would you give to someone considering this product?

Use this product if you want to password manager + MFA support for various applications.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Evan S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Fantastic Product - gets the job done.

Likeliness to Recommend

10 /10

What differentiates Microsoft Authenticator from other similar products?

IT integration is very helpful

What is your favorite aspect of this product?

It protects data

What do you dislike most about this product?

Nothing in particular

What recommendations would you give to someone considering this product?

Give it a go!

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

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Microsoft Authenticator

What is Microsoft Authenticator?

Company Details

Need Assistance?

Microsoft Authenticator Ratings

90 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Microsoft Authenticator?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

OTP Authentication Ability to send users a one-time password (OTP) via SMS or call.

Multi-Device Protection The ability to support authentication on different devices such as mobile, tablet or desktops.

Email Authentication Ability to send a verification link or code via email.

Biometrics Authentication Use of Touch ID fingerprint verification, voice recognition or retina scanning that is used to authenticate user access.

Soft Token Authentication Ability to use digital alternative to authenticate like OTP, Email, Biometrics, Browser Push Notification

Browser Push Notifications Ability to push the verification code to the browser to help in the authentication process.

Role and User Management Enable different levels of access and permissions based on role.

Role-Based Multi-Factor Authentication Ability to manage privileged accounts having access to sensitive data and reinforce security.

Hard Token Authentication Use of a small hardware devices such as a key fob or card that generates a one-time password to authenticate.

Adaptive Authentication (Risk-based) It accounts real-time context and behaviour such as location, time stamps, device, and connection type

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Microsoft Authenticator Reviews

Nathan R.

Easy to Use Efficient and Effective Authenticator

Likeliness to Recommend

Pros

Cons

Atul C.

Good Features with ease of use.

Likeliness to Recommend

Pros

Evan S.

Fantastic Product - gets the job done.

Likeliness to Recommend

Pros

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Title

Feature Ratings

OTP Authentication

Multi-Device Protection

Email Authentication

Biometrics Authentication

Soft Token Authentication

Browser Push Notifications

Role and User Management

Role-Based Multi-Factor Authentication

Hard Token Authentication

Adaptive Authentication (Risk-based)

Dashboards, Analytics and Reporting

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training