Mediafly Customer Reviews 2025

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Mediafly

Composite Score

7.5 /10

CX Score

7.7 /10

49 Reviews

What is Mediafly?

Mediafly helps revenue operations professionals make better decisions by equipping them with actionable, real-time intelligence on sales and marketing KPIs. Businesses rely on the company鈥檚 solutions to forecast more accurately, better manage pipeline, tailor rep coaching based on individual performance, understand their marketing attribution, and conduct data-backed planning and analysis.

Company Details

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Mediafly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mediafly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

96 Plan to Renew

8
Since last award

80 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mediafly?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Altruistic
Transparent
Fair

Feature Ratings

Average 81

Role-Based Access

Call Recording

Call Analytics

Application Integration

Mobile Support

Dashboards and Reporting

Manager Annotation and Feedback

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Vendor Support

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Sales Enablement

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Mediafly Reviews

Chad S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2022

Overall a great product that delivers value

Likeliness to Recommend

8 /10

What differentiates Mediafly from other similar products?

I have not evaluated other products in the space very closely. But from what I can see it is on par with the other options

What is your favorite aspect of this product?

The call scoring and asynchronous coaching capabilities are fantastic

What do you dislike most about this product?

There's nothing I strongly dislike about this product

What recommendations would you give to someone considering this product?

Take the time to think through how you will benefit from the product, how your team will use it, how you will set it up. Establish metrics for use ahead of time. Let your reps weigh in on it.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Sizwe M.

Role: Sales Marketing
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2022

I love giving reviews on best products

Likeliness to Recommend

6 /10

What differentiates Mediafly from other similar products?

I've never used any of them before

What is your favorite aspect of this product?

Call monitoring and validation evaluation

What do you dislike most about this product?

Nothing just that we don't have access to it in Africa

What recommendations would you give to someone considering this product?

The best and easiest to use

Pros

Helps Innovate
Trustworthy
Efficient Service
Effective Service

Justin J.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Love the product, simple and easy to use

Likeliness to Recommend

10 /10

What differentiates Mediafly from other similar products?

Ease of use and intuitive features

What is your favorite aspect of this product?

Automated analysis

What do you dislike most about this product?

Nothing really, big fan

What recommendations would you give to someone considering this product?

spend the time setting it up and creating accurate preferences

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Mediafly

What is Mediafly?

Company Details

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Awards & Recognition

Mediafly Ratings

86 Likeliness to Recommend

2 Since last award

96 Plan to Renew

8 Since last award

80 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Mediafly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Enablement

Mediafly Reviews

Chad S.

Overall a great product that delivers value

Likeliness to Recommend

Pros

Sizwe M.

I love giving reviews on best products

Likeliness to Recommend

Pros

Justin J.

Love the product, simple and easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Role-Based Access

Call Recording

Call Analytics

Application Integration

Mobile Support

Dashboards and Reporting

Manager Annotation and Feedback

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Ease of Customization