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ManageEngine ServiceDesk Plus Logo
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ManageEngine

ManageEngine ServiceDesk Plus

Composite Score
7.3 /10
CX Score
7.4 /10
Category
ManageEngine ServiceDesk Plus
7.3 /10

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.

Company Details


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Awards & Recognition

ManageEngine ServiceDesk Plus won the following awards in the IT Service Management - Midmarket category

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ManageEngine ServiceDesk Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManageEngine ServiceDesk Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

96 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManageEngine ServiceDesk Plus?

4% Negative
14% Neutral
82% Positive

Pros

  • Efficient Service
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 77

Multi Device Capability

79

Technician Administration

79

Integrated Knowledge Management

78

Reporting

78

End User Self Serve

77

Service Catalog

75

Integration With IT Tools

74

Multi-Site Functionality

74

End User Support Solutions

74

Vendor Capability Ratings

Average 73

Ease of IT Administration

78

Ease of Implementation

76

Business Value Created

75

Quality of Features

75

Breadth of Features

75

Usability and Intuitiveness

73

Product Strategy and Rate of Improvement

72

Availability and Quality of Training

71

Ease of Data Integration

69

Ease of Customization

69

Vendor Support

68

ManageEngine ServiceDesk Plus Reviews

Steffan L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Solid ITSM Solution With Room For Improvement

Likeliness to Recommend

6 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

I would say that it is cost affective what is very attractive compared to other solutions

What is your favorite aspect of this product?

The self service tool empowers end users to resolve common issues on their own

What do you dislike most about this product?

It has a rather complex setup which results in a high learning curve for new users.

What recommendations would you give to someone considering this product?

Have a comprehensive understanding of your current IT setup and requirements. Request demos and trials of the service this will allow you to evaluate the user interface and features

Pros

  • Trustworthy
  • Efficient Service
  • Client Friendly Policies
  • Fair

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Performance Enhancing

Fellipe S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Needs support improvement

Likeliness to Recommend

5 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

It's a good product. Easy to use.

What is your favorite aspect of this product?

The fact that it's fully costumazible

What do you dislike most about this product?

The support

What recommendations would you give to someone considering this product?

It's a very steady product with a lot of functionalities

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Caring

H眉seyin D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

One of the best service management tool

Likeliness to Recommend

10 /10

What differentiates ManageEngine ServiceDesk Plus from other similar products?

It support many features like integration with lots of platforms.

What is your favorite aspect of this product?

Service desk plus is completely customizable.

What do you dislike most about this product?

Upgrade option is a bit hard to do.

What recommendations would you give to someone considering this product?

If you need a service management tool with good pricing, go for Manage Engine Service Desk Plus

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Most Popular ManageEngine ServiceDesk Plus Comparisons

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