Lumos Customer Reviews 2025 | SaaS Management

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Lumos App Inc.

Lumos

Composite Score

8.6 /10

CX Score

8.8 /10

24 Reviews

What is Lumos?

Lumos helps you govern your apps with one platform. Break down technology silos and give IT, Security, Compliance, and Finance visibility into app usage, entitlements, and spending - and the power to take action on that data.

Company Details

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Awards & Recognition

Lumos won the following awards in the SaaS Management category

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Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

5 Top Rated Features

2024

Lumos Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lumos.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

3
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lumos?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 86

Price Benchmarking

Vendor Management

Real-Time Reporting

Spend Management

App Store

Compliance Reporting

Renewal Management

Application Utilization

License Management

Contract Management

Integrations

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Lumos Reviews

Pooja C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Excellent product

Likeliness to Recommend

10 /10

What differentiates Lumos from other similar products?

This is actually good Application to use. It is more reliable

What is your favorite aspect of this product?

This product have good feature like easy to use and more user friendly

What do you dislike most about this product?

Nothing as such. Good product

What recommendations would you give to someone considering this product?

Best for use. Highly recommended. Easy to use more reliable

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ankur S.

Role: Information Technology
Industry: Insurance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Lumos from other similar products?

User interface

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Not applicable

What recommendations would you give to someone considering this product?

yes will definitely

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alphy C.

Role: Industry Specific Role
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Lumos from other similar products?

Lumos stands out for its intuitive interface and comprehensive features, offering a seamless experience in managing mobile devices and ensuring efficient IT management.

What is your favorite aspect of this product?

My favorite aspect of Lumos is its user-friendly interface, making mobile device management tasks straightforward and efficient.

What do you dislike most about this product?

One notable drawback of Lumos is the absence of robust collaboration tools, limiting seamless teamwork and communication within the platform.

What recommendations would you give to someone considering this product?

For those considering Lumos, I would recommend evaluating your specific collaboration needs thoroughly. Additionally, ensure the platform aligns with your team's workflow to make the most of its features.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

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Lumos

What is Lumos?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Lumos Ratings

93 Likeliness to Recommend

3 Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Lumos?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Spend Management The ability to optimize costs and manage spend.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Lumos Reviews

Pooja C.

Excellent product

Likeliness to Recommend

Pros

Ankur S.

Fantastic Product

Likeliness to Recommend

Pros

Alphy C.

Fantastic product

Likeliness to Recommend

Pros

Title

3
Since last award

4
Since last award

Feature Ratings

Price Benchmarking

Vendor Management

Real-Time Reporting

Spend Management

App Store

Compliance Reporting

Renewal Management

Application Utilization

License Management

Contract Management

Integrations

Vendor Capability Ratings

Quality of Features

Ease of Customization

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features