Lucidchart Customer Reviews 2025

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Lucid Software Inc.

Lucidchart

Composite Score

8.8 /10

CX Score

8.9 /10

42 Reviews

What is Lucidchart?

Lucidchart is the intelligent diagramming application that brings teams together to make better decisions and build the future. Quickly visualize your team's processes, systems, and organizational structure. Intelligent diagramming lets you visualize complex ideas faster, clearer and more collaboratively. Lucidchart makes it easy to involve the right people to make the right decisions. Lucidchart allows you to stay focused and sprint forward with purpose. Bring to life the plans that will propel your business.

Company Details

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Lucidchart Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidchart.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidchart?

0% Negative

0% Neutral

100% Positive

Pros

Reliable
Trustworthy
Client Friendly Policies
Performance Enhancing

Feature Ratings

Average 88

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Process Modelling and Design

Analytics and Reporting

Process Automation

Vendor Capability Ratings

Average 88

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidchart Reviews

Christopher O.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Great Product!

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

This can be used by the most technical users and the new users and the product meets both people's needs

What is your favorite aspect of this product?

I love the intuitive nature of process mapping. It is exceptionally helpful and easy when wanting to visualize complex processes

What do you dislike most about this product?

There are sometimes too many options and I wish there was a more simplified version like Miro for process visualization and mapping

What recommendations would you give to someone considering this product?

Make sure you actually need the more advanced features or you will be paying for a Cadillac to go get groceries.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Christina R.

Role: Information Technology
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Determined Software for Process Management

Likeliness to Recommend

9 /10

What differentiates Lucidchart from other similar products?

The software helps in process modelling, and this allows new designs for managing operations.

What is your favorite aspect of this product?

The commenting option from the software helps manage every process, and acquire insights from the clients.

What do you dislike most about this product?

The consistency the program has in managing processes is something that develops business growth.

What recommendations would you give to someone considering this product?

The process simulation from the software helps in business performance.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

John P.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Very easy to use - very nice visualizations!

Likeliness to Recommend

8 /10

What differentiates Lucidchart from other similar products?

Ease of visualization - no fuss and user friendly

What is your favorite aspect of this product?

Visuals - lots of diagram shapes to choose from.

What do you dislike most about this product?

NA - loving every functions!

What recommendations would you give to someone considering this product?

Go for it - saves time creating diagrams!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Lucidchart

What is Lucidchart?

Company Details

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Lucidchart Ratings

91 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Lucidchart?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Visual Process Design The ability to model and manage business process workflow visually.

Commenting The ability to leave comments on diagrams for public view.

Process Model Repository/Content Repository Provide access to multiple process modeling templates. Save and store multiple workflows in a content repository.

Dashboard Connect real-world and conceptual data to present KPIs in consolidated, context-sensitive dashboards to make decisions based on clear visual insights.

Deployment Includes ability to execute business models in real-time production environments through BPMN; allows for full build-test-edit-deploy cycles of business models.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Auditing The ability to generate digital or printable trail of steps in the process.

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Process Automation The ability to automate process workflows using existing business process data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidchart Reviews

Christopher O.

Great Product!

Likeliness to Recommend

Pros

Christina R.

Determined Software for Process Management

Likeliness to Recommend

Pros

John P.

Very easy to use - very nice visualizations!

Likeliness to Recommend

Pros

Title

Feature Ratings

Collaboration

Visual Process Design

Commenting

Process Model Repository/Content Repository

Dashboard

Deployment

Process Monitoring and Optimization

Process Auditing

Process Modelling and Design

Analytics and Reporting

Process Automation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features