What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Enables Productivity
- Respectful
- Performance Enhancing
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Voice or Text Input
Knowledgebase
Workflow Processing
Application Programming Interface
Multi-channel
Translation
Personalized Service
Integration With CRM
Learning and Adaptability
Scheduled Availability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveChat Reviews
Lokesh S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
User-Friendly, but Lacks Depth
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot is unique because it works seamlessly with the LiveChat platform, allowing for quick responses to customers in real-time. It's easy to set up and customize, comes with handy templates to get you started, and gives you valuable insights through detailed analytics to enhance your chat performance.
What is your favorite aspect of this product?
My favorite aspect of LiveChat ChatBot is its seamless integration with the LiveChat platform. This allows for a smooth transition between the chatbot and human agents, ensuring that customers get the help they need without any hiccups. It makes the overall customer support experience much more efficient and cohesive.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is that it may lack some advanced features found in more specialized chatbot platforms. This can limit customization options and the ability to handle complex queries effectively without human intervention.
What recommendations would you give to someone considering this product?
If you鈥檙e thinking about using LiveChat ChatBot, I suggest starting with the pre-built templates to get things up and running quickly for common questions. Then, customize it to fit your specific needs. Also, don鈥檛 forget to use the analytics to see how it鈥檚 performing so you can keep improving its responses and better engage with customers.
Pros
- Trustworthy
- Effective Service
- Saves Time
- Helps Innovate
Conor S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2024
Easy-to-implement, great UX no-code solution.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
It's ease-of-use and set up. We were able to quickly build the chatbot flow, share it with our clients for feedback and approval, and to then quickly get to the MVP launch phase. It also provides features and functionality to improve your chatbot over time.
What is your favorite aspect of this product?
It's ease-of-use.
What do you dislike most about this product?
Nothing in particular
What recommendations would you give to someone considering this product?
This is great if you are a small- to medium-sized business. If you are a large corporate entity, I am not sure whether Chatbot.com or another tool would be an ideal fit.
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
Kaoushik R.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2024
Nice Chatbot!
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Great usability
What is your favorite aspect of this product?
Accuracy of the AI model
What do you dislike most about this product?
Lack of integration options with existing tech stack
What recommendations would you give to someone considering this product?
Yes! Would highly recommend Live chat for any business!
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
