What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Knowledgebase
Translation
Personalized Service
Workflow Processing
Application Programming Interface
Integration With CRM
Learning and Adaptability
Scheduled Availability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveChat Reviews
Mahesh C.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2025
Live Chat works absolutely great!
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Its easy to implement and use, LiveChat is fully loaded with features but what makes it great is that it is easy to understand.
What is your favorite aspect of this product?
Customization of chatbot widgets
What do you dislike most about this product?
Nothing as such I dislike
What recommendations would you give to someone considering this product?
Enhance Chat bot capabilities
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Surbhi C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Amazing Solution For Virtual Customer Support
Likeliness to Recommend
What differentiates LiveChat from other similar products?
It is improving our customer support process. It reduce the waiting time & resolving the customer queries very fast. It allow us to give 24/7 customer support. It builds customer trust and satisfaction.
What is your favorite aspect of this product?
It is easy to customise and integrate with our applications. It has various inbuilt templates that provides beat user experience. It is boosting business scalability & productivity.
What do you dislike most about this product?
Sometimes It takes time to resolve complex queries that need to interfere the customer support agent.
What recommendations would you give to someone considering this product?
It reduce the workload & human resource. I am happy with its services. Always recommend.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruby G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
A Must for Seamless Customer Support & Engagement
Likeliness to Recommend
What differentiates LiveChat from other similar products?
I鈥檝e been using LiveChat ChatBot for a few months now, and it has been a fantastic addition to our customer support operations. This tool allows us to automate responses, engage customers instantly, and provide 24/7 support without increasing workload. The seamless integration with LiveChat鈥檚 platform has made it easier to capture leads, answer queries, and keep our customers engaged at all times.
What is your favorite aspect of this product?
The best feature of LiveChat ChatBot is how easy it is to set up and customize. You don鈥檛 need to be a developer to get started 鈥� the interface is intuitive and user-friendly, with pre-built templates for common customer inquiries. The AI-powered chatbot can handle a wide range of customer queries, from providing FAQs to collecting customer details and booking appointments. I love how the bot can escalate to a live agent when necessary, ensuring that customers always get the support they need. The ability to track conversations and analyze customer interactions through the built-in analytics helps us improve responses.
What do you dislike most about this product?
While the chatbot is great for handling basic queries, it occasionally struggles with more complex or nuanced questions, which may require human intervention. The AI can sometimes misunderstand customer requests, leading to a less-than-ideal experience if not properly monitored. Additionally, customization options for the more advanced features (like integrations) could be a bit more intuitive, especially for users unfamiliar with bot development.
What recommendations would you give to someone considering this product?
LiveChat ChatBot has significantly improved our customer support efficiency, helping us engage visitors instantly and provide around-the-clock assistance. It鈥檚 easy to use, effective at handling routine tasks, and integrates seamlessly with LiveChat鈥檚 platform. Though it鈥檚 not perfect for complex queries, the benefits of automated responses and increased engagement have made it a valuable tool for our team.
Pros
- Continually Improving Product
- Client Friendly Policies
- Over Delivered
- Security Protects
