What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Respectful
- Continually Improving Product
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Voice or Text Input
Leads Generation
Multi-channel
Knowledgebase
Translation
Personalized Service
Workflow Processing
Application Programming Interface
Integration With CRM
Learning and Adaptability
Scheduled Availability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveChat Reviews
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great integration, but setup can be complex.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot different is how well it connects with the LiveChat platform, making it easy for customers to chat with support agents, while also offering smart automation features to improve those interactions.
What is your favorite aspect of this product?
My favorite part of LiveChat ChatBot is how well it works with the LiveChat platform, making it easy for customers to switch from talking to a bot to a real agent without any hassle.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is that some of its advanced features can be a bit complex to set up, which might be challenging for users who are not very tech-savvy.
What recommendations would you give to someone considering this product?
If you鈥檙e considering LiveChat ChatBot, I suggest starting with the basic features and then exploring the more advanced options as you get used to the platform.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Excellent bot, but setup can be tricky.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
LiveChat ChatBot is different because it easily combines automated responses with live chat support, letting you switch between talking to a bot and a real person when needed. It also has a customizable look and provides real-time insights on how well your chatbot is performing.
What is your favorite aspect of this product?
My favorite aspect of LiveChat ChatBot is its ability to seamlessly connect automated responses with live chat support. This means customers can get quick answers from the bot, but if they need more help, they can easily talk to a real person, which improves the overall user experience.
What do you dislike most about this product?
What I dislike most about LiveChat ChatBot is that some features can be a bit overwhelming for new users, especially if they aren鈥檛 tech-savvy. The setup process might require a learning curve to fully utilize all its capabilities.
What recommendations would you give to someone considering this product?
If you're thinking about using LiveChat ChatBot, try the free trial first to see if it works for you. Take some time to learn the setup and customization options, and think about how you'll use both automated responses and live support to help your customers.
Pros
- Continually Improving Product
- Altruistic
- Helps Innovate
- Reliable
Meenal P.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Simplicity and easy to use
What is your favorite aspect of this product?
Bold and open to use
What do you dislike most about this product?
Provided information
What recommendations would you give to someone considering this product?
Fast price save money
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
