LiveChat Customer Reviews 2025 | Chatbots

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LiveChat

Composite Score

8.6 /10

CX Score

8.6 /10

150 Reviews

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details

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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

6% Negative

5% Neutral

89% Positive

Pros

Enables Productivity
Respectful
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 81

Leads Generation

Voice or Text Input

Knowledgebase

Workflow Processing

Application Programming Interface

Multi-channel

Translation

Personalized Service

Integration With CRM

Learning and Adaptability

Scheduled Availability

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

LiveChat Reviews

Dean N.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Dissapointed with the cost of the product.

Likeliness to Recommend

6 /10

What differentiates LiveChat from other similar products?

the web app is very good and workd seemslessly with other apps.

What is your favorite aspect of this product?

the web app

What do you dislike most about this product?

theost of the monthly support.

What recommendations would you give to someone considering this product?

very good chat to use but please bear in ind the cost related to the support.

Pros

Caring
Saves Time
Generous Negotitation
Continually Improving Product

Cons

Vendor's Interest First
Security Frustrates
Inhibits Innovation

James W.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Communication with customers is always smooth.

Likeliness to Recommend

10 /10

What differentiates LiveChat from other similar products?

Features basically. For me, this is the point of difference between Livechat and every other helpdesk solution out there. Features such as sneak-peek for chat messages, canned responses, chat archiving , chat reports etc make my Livechat experience a unique one, different from what is obtainable with any other close substitute out there.

What is your favorite aspect of this product?

Livechat is simply intuitive and this is my favorite aspect of this product. Whether I am using Livechat on my mobile application or on web browser , or as a desktop installation, Livechat is just easy to use without any complex bell and whistle. It took me less than a day to get accustomed to Livechats navigations and controls, when I first used it four year ago, at my previous workplace. That is how intuitive Livechat has been.

What do you dislike most about this product?

Nothing, nothing, nothing. I am absolutely okay with the quality of this product. So much that I have nothing to dislike about Livechat.

What recommendations would you give to someone considering this product?

I will recommend Livechat as the first helpdesk product to be considered , by anyone seeking to adopt an helpdesk solution. Regardless of the team size.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

keila s.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Excelente herramienta de Chat en vivo

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

En efecto, este software es una excelente alternativa para mejorar la atenci贸n al cliente en cuanto a soporte t茅cnico y dar soluci贸n alg煤n problema que se presente sin esperar tanto tiempo ya que es inmediata, y as铆 lograr una mejor participaci贸n y no requiere un trabajo de TI pesado.

What is your favorite aspect of this product?

Para m铆, LiveChat me permite ver como otros agentes se comunican con los visitantes, los mensajes que los clientes dejen cuando no este activo mi chat se almacenaran a trav茅s de los tickets y se mostrar谩 un mensaje indicando mi falta de disponibilidad.

What do you dislike most about this product?

En mi opini贸n, este software es de gran ayuda , ha sido muy 煤til en todo el recorrido con mis clientes, el 煤nico inconveniente es que es necesario tener banda ancha para poder usarlo con satisfacci贸n.

What recommendations would you give to someone considering this product?

Lo recomiendo en su totalidad facilita la comunicaci贸n entre una empresa y sus clientes, tiene pulcritud y es muy f谩cil de usar Por lo cual antes de acceder verifique su conexi贸n a internet.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

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LiveChat

What is LiveChat?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

LiveChat Ratings

84 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love LiveChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization鈥檚 business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Workflow Processing By leveraging the chatbot鈥檚 AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Integration With CRM The chatbot鈥檚 integration with the organization鈥檚 CRM would allow for customer information to be queried, once the customer鈥檚 identity has been verified.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

LiveChat Reviews

Dean N.

Dissapointed with the cost of the product.

Likeliness to Recommend

Pros

Cons

James W.

Communication with customers is always smooth.

Likeliness to Recommend

Pros

keila s.

Excelente herramienta de Chat en vivo

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Leads Generation

Voice or Text Input

Knowledgebase

Workflow Processing

Application Programming Interface

Multi-channel

Translation

Personalized Service

Integration With CRM

Learning and Adaptability

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training