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LiveChat

Composite Score
8.6 /10
CX Score
8.6 /10
Category
LiveChat
8.6 /10

What is LiveChat?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.

Company Details


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Awards & Recognition

LiveChat won the following awards in the Chatbots category

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LiveChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat?

6% Negative
6% Neutral
88% Positive

Pros

  • Respectful
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 81

Voice or Text Input

82

Leads Generation

82

Multi-channel

81

Knowledgebase

81

Translation

81

Personalized Service

81

Workflow Processing

81

Application Programming Interface

81

Integration With CRM

80

Learning and Adaptability

79

Scheduled Availability

79

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of IT Administration

81

Ease of Customization

80

Ease of Data Integration

80

Vendor Support

79

Business Value Created

79

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

LiveChat Reviews

Edinah S.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

Very easy to use

What is your favorite aspect of this product?

Highly customizable Impressive UI

What do you dislike most about this product?

The vendor should offer more specialized support depending on one's need.

What recommendations would you give to someone considering this product?

This chatbot is great for interaction and marketing activities. It is easy to use and offers a significant value for your money.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Ashikwekwe J.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Amazing Software.

Likeliness to Recommend

9 /10

What differentiates LiveChat from other similar products?

Very intutive

What is your favorite aspect of this product?

Very easy to implement and use UI is great Vendor support is impressive

What do you dislike most about this product?

Some integration require third-parties

What recommendations would you give to someone considering this product?

This chatbot is reliable and amazing. It will highly assist in developing and achieving your marketing goals.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Caring

Raidelyn P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"Excellent program I love it."

Likeliness to Recommend

7 /10

What differentiates LiveChat from other similar products?

This application is unique in comparison to others due to the fact that it is simple to use and setup, that its pricing is affordable, and that it has the greatest technical support staff.

What is your favorite aspect of this product?

I find that live chat is a wonderful medium for connecting with clients since both parties can hear one another without any interference.

What do you dislike most about this product?

For the life of me, I can't think of a single thing I dislike about this program.

What recommendations would you give to someone considering this product?

I would recommend the application to others since it is really simple to operate, and our customers enjoy talking with us through LiveChat the most. Our customers really enjoy using this program to schedule appointments.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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