What is LiveChat?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat. LiveChat combines AI efficiency with human expertise. Let AI resolve most queries automatically so your team can focus on top-tier clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
93 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat?
Pros
- Enables Productivity
- Respectful
- Performance Enhancing
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Voice or Text Input
Knowledgebase
Workflow Processing
Application Programming Interface
Multi-channel
Translation
Personalized Service
Integration With CRM
Learning and Adaptability
Scheduled Availability
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveChat Reviews
Serap Y.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
reliable helping hand for support agents.
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Livechat chatbots work everywhere on a variety of channels - on our product mobile applications , on facebook messenger, likewise on other social media softwares where my work institution has got a presence.
What is your favorite aspect of this product?
chatbot is programmed to direct customers to contents that potentially addresses their concerns or enquiries. In situations whereby chatbot is completely lost to the information being sought by the customer, it automatically creates a support ticket and assigns it to an agent . This quality of work organization impresses me the most about Chatbot.
What do you dislike most about this product?
chatbot's natural language processing is not good enough . In the sense that , it is unable to improve responses overtime by itself , without input from our team. On the second part, Chatbot is not going to be a replacement for a live human agent, rather it is a good helping hand for our support agents presently.
What recommendations would you give to someone considering this product?
Like I stated earlier, chatbot is a good helping hand for support representatives. It is not designed to be a replacement for an human agent, neither should it be.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Dillon G.
- Role: Finance
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
Expensive and very customizable
Likeliness to Recommend
What differentiates LiveChat from other similar products?
Harder to use and more expensive
What is your favorite aspect of this product?
Lots of custom stuff
What do you dislike most about this product?
Expensive
What recommendations would you give to someone considering this product?
Know what you are doing and work with their help team
Pros
- Continually Improving Product
- Respectful
- Appreciates Incumbent Status
Cons
- Less Efficient Service
- Inhibits Innovation
- Less Reliable
Norma A.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Excellent tool that every website must have."
Likeliness to Recommend
What differentiates LiveChat from other similar products?
In contrast to competing software, ours is affordably priced, performs as advertised, and accomplishes its primary goal of providing a user-friendly environment in which to address customer inquiries.
What is your favorite aspect of this product?
Incredibly smooth and easy integration with third-party applications, as well as fantastic live chats. Powerful, efficient live chats that put smiles on customers' faces. live chat, customer relationship management, lead generation, and API integration with other third-party apps.
What do you dislike most about this product?
User authentication and security should be strengthened.
What recommendations would you give to someone considering this product?
Because of its user-friendly interface and seamless integration, I highly recommend this tool.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
