What is LiveAgent?
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
Social Features
API Integration
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
Saskia M.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Aug 2023
Most important resource for helping our customers
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
In general we've had a great time with LiveAgent. The wide feature set and integration with our other systems has allowed us to provide significantly more efficient client service. We have observed an increase in customer satisfaction since using LiveAgent, and we would recommend it to anybody looking for a user-friendly and comprehensive chat solution.
What is your favorite aspect of this product?
LiveAgent provides a full set of features to help you manage your website's live chat services. Favorite features include pinpointing the user's physical position and automatically inviting them to chat while they explore your site in real time.
What do you dislike most about this product?
We need additional customization choices for the Knowledge Base and the various conversation windows. It would be great if I could also purchase ticket filters online. But it's nothing big.
What recommendations would you give to someone considering this product?
LiveAgent may be easily integrated into your business in order to facilitate client communication with your support staff. Your support staff will have no trouble using the platform to provide excellent customer service.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Respectful
Kedar K.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2023
A standalone and especial Help Desk Software.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent increases customers satisfaction level. It's possible to generate new qualified leads with LiveAgent. It's has a dedicated customer support team that offers support services 24/7.
What is your favorite aspect of this product?
It's possible to manage customers quieries and resolve their complaints with LiveAgent. It's possible to communicate and engage with our customers through live chat feature across multiple communication channels with LiveAgent. It's simple to create tickets with this tool. It streamlines customer support services.
What do you dislike most about this product?
My experience with LiveAgent has been outstanding and remarkable thus I have nothing to regret.
What recommendations would you give to someone considering this product?
It's a ticket management and help desk solution that every organization needs to have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Regan M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Best Tool For Knowledge Management
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
The software is great when it comes to ticketing and also offers great features as a chat solution
What is your favorite aspect of this product?
It makes business customer interactions easy I like the ticketing system The software is manageable and easy to use
What do you dislike most about this product?
So far LiveAgent has been great. No dislikes
What recommendations would you give to someone considering this product?
I recommend LiveAgent thanks to its customer business relationship features such as chat capabilities. It makes customer care easy besides being a great tool for knowledge management
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
