What is LiveAgent?
LiveAgent is help desk software which helps you to increase satisfaction, profits and reduce time you spend on email Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls. Some of the main help desk features include: Automation, SLA, Ticketing, POP3 accounts, Email piping, Departments, Priorities, Statuses, Tags, Rules, Ticket Routing, Canned/Predefined messages, Macros & many more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveAgent?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Client's Interest First
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple File Type Support
Workflow and Approval Management
Role-Based Access
Cataloging
Bulk Actions
Social Features
API Integration
Rich Text Editor
Intelligent Search
Version Control
Multi-Language Support
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Vendor Support
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
LiveAgent Reviews
gunda s.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Best Live support and self support
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
Other Support software's usually asks lot of questions to reach customer support but Live agent tracks your level of problem and if it is complex it helps by providing immediate live support .
What is your favorite aspect of this product?
It helps to provide live support so quickly and there knowledge base helps to solve the complex problems by ourselves.
What do you dislike most about this product?
At times it is difficult to get live support when it is out of business hours based on our region and also providing offline guide or support will really helpful.
What recommendations would you give to someone considering this product?
Live agent enables great customer interaction with live support and it provides services in many channels which helps customer to connect in any way that they are comfortable with.
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Mohammed S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
A multi channeled live interaction support.
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
It uses a powerful ticketing feature where it helps us to prioritize, categorize the ticket raised by user. Moreover it has a multi channel support which helps to communicate to support easily from any channel.
What is your favorite aspect of this product?
It has a deep knowledge base which allows us to get the solution on our own and it connects to support easily in less time without any delays.
What do you dislike most about this product?
Providing more languages will improve the various people to interact more with support.
What recommendations would you give to someone considering this product?
Live agent unique capability to provide support and incredible ticket system helps your organization to saves so much of the cost cuttings by using its AI , automate, Knowledge base features.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Adi S.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2025
It maintains a fast response at all times
Likeliness to Recommend
What differentiates LiveAgent from other similar products?
LiveAgent is distinguished by its ability to provide practical solutions that help all teams collaborate to provide the best response to customers in real time.
What is your favorite aspect of this product?
I loved the ease that LiveAgent provided and maintains to ensure continuity in organizing integrated support and combining automatic and live chat, in addition to communication across all channels from one center. I loved its ability to organize tickets and show their status, it is great that sharing the same ticket with colleagues is very easy. Its notifications are always clear enough.
What do you dislike most about this product?
My experience with LiveAgent is great, it would only be better to simplify the options for expanding the targeted geographic area, while ensuring that the quality of service in the current areas listed beforehand does not affect.
What recommendations would you give to someone considering this product?
LiveAgent ensures that all the features that any team needs to ensure continuity of communication with customers in the required manner.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
