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LastPass Password Management Logo
LastPass Password Management Logo
LastPass US LP

LastPass Password Management

Composite Score
8.6 /10
CX Score
8.6 /10
Category
LastPass Password Management
8.6 /10

What is LastPass Password Management?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

Company Details


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Awards & Recognition

LastPass Password Management won the following awards in the Password Management category

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LastPass Password Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass Password Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass Password Management?

6% Negative
11% Neutral
83% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Credential Management

88

Password Generator

87

Multi-Factor Authentication (MFA)

87

Encryption and Decryption

87

Vault for Each User

86

Work and Personal

86

Autosave and Autofill

85

Access From Multiple Devices

85

Credential Rotation

85

Team Management

84

End User Self Serve

84

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

82

Ease of Data Integration

82

Ease of IT Administration

81

Vendor Support

81

Availability and Quality of Training

79

Ease of Customization

77

Product Strategy and Rate of Improvement

76

LastPass Password Management Reviews

Stephen L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Generate the strong password with LastPass

Likeliness to Recommend

9 /10

What differentiates LastPass Password Management from other similar products?

I like the way it generate the strong passwords and keep them secure. Other tools provide this feature but, the features Lastpass provide are outstanding and trustworthy. I easily store the documents and different payment details and utilize them with a single click.

What is your favorite aspect of this product?

I like using LastPass because of its cloud based accessibility feature so I can access from any device at any time and it also syncs passwords across browsers automatically. I am able to share credentials without revealing my actual password and can control access over it. It does contain Security Dashboard feature, allowing me to check if credentials are weak or are being reused or if part of any known data breaches. I think having Customizable Access Control feature is much important and how LastPass is offering it with great ease.

What do you dislike most about this product?

Although being Cloud based is great, but LastPass lacks in providing fulltime offline access like I am able to view my vault but not able to make any edits to it.

What recommendations would you give to someone considering this product?

I would recommend you to first create a strong, unique master password as it will be your key to whole other parts to access and enable the MFA, prevents you from any possible incidents.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Celestine D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Simplifies Passwords

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

It offers a balance ease of use and strong security

What is your favorite aspect of this product?

The effortless password autofill and secure sharing

What do you dislike most about this product?

Its outdated interface

What recommendations would you give to someone considering this product?

LastPass is user friendly and secure for basic password management,

Pros

  • Inspires Innovation
  • Saves Time
  • Security Protects
  • Continually Improving Product

Megan B.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

An In-depth Look at LastPass

Likeliness to Recommend

8 /10

What differentiates LastPass Password Management from other similar products?

It gives advanced features of sharing which permits us to safely share passwords, credentials, and notes with other parties. It is also ideal for household use giving us family plan support with shared files and personalized vaults. Its features like centralized admin control and integration with (SSO) cater business to the high end.

What is your favorite aspect of this product?

It is a blend of easiness, security guard, and feature-rich software that is helpful for individuals as well as businesses. Its business-eccentric feature Single Sign-On (SSO) supports centralizing admin controls, and provides in-depth security reporting, thus making it a great choice. Its dark web monitoring aspect alerts you in case our passwords are misused by any breaches or appear on any other device. Moreover, it is a reliable tool which gives secure services.

What do you dislike most about this product?

I face performance issues occasionally for example in the dawdling process while syncing the passwords and with browsing extensions, which leads to stress in achieving deadlines due to disruption in smooth workflow.

What recommendations would you give to someone considering this product?

Although it assures you good security about your data, it is suggested to back up your sensitive data periodically. Make sure to export your passwords using its vault recovery if you face issues relating to accounts to make it a trustworthy password-managing software for your system.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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