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Kustomer

Kustomer

Composite Score
7.2 /10
CX Score
7.6 /10
Category
Kustomer
7.2 /10

What is Kustomer?

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today鈥檚 customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks and surface knowledge.

Company Details


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Awards & Recognition

Kustomer won the following awards in the Customer Service - Midmarket category

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Kustomer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kustomer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kustomer?

10% Negative
0% Neutral
90% Positive

Pros

  • Trustworthy
  • Friendly Negotiation
  • Client's Interest First
  • Transparent

Feature Ratings

Average 76

Agent Scripting

85

Mobile Customer Care

80

Agent Collaboration

79

Customer Self Service Capabilities

78

Customer Service Workflow Management

78

Contact Center Integration

77

Intelligent Search

77

Multi Channel Support

76

Analytics and Reporting

76

Customer Service Knowledge Management

74

Customer Community Management

74

Vendor Capability Ratings

Average 75

Ease of Implementation

79

Ease of Customization

78

Business Value Created

78

Quality of Features

78

Usability and Intuitiveness

76

Ease of IT Administration

76

Ease of Data Integration

74

Breadth of Features

73

Availability and Quality of Training

73

Vendor Support

71

Product Strategy and Rate of Improvement

69

Kustomer Reviews

  • Role: Student Academic
  • Industry: Communications
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Mar 2022

fantastic product

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Shakil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

ALL IN ONE!!! one of the best CRM i have ever used

Likeliness to Recommend

8 /10

What differentiates Kustomer from other similar products?

Product Features, and spark towards improvement

What is your favorite aspect of this product?

Auto Resolve

What do you dislike most about this product?

nothing in specific

What recommendations would you give to someone considering this product?

On of the best CRM in the market

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Effective Service
  • Role: C-Level
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2022

Love it.. extremely user friendly

Likeliness to Recommend

7 /10

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Most Popular Kustomer Comparisons

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