KnowBe4 Security Awareness Training Customer Reviews 2025

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KnowBe4

KnowBe4 Security Awareness Training

Composite Score

8.2 /10

CX Score

8.4 /10

66 Reviews

What is KnowBe4 Security Awareness Training?

KnowBe4's Security Awareness Training (KSAT) is the world's largest security awareness and simulated social engineering product. It combines an expansive content library localized in 35 languages, AI-driven simulated phishing and training, and enterprise-grade reporting. On average, KSAT reduces an organization's Phish-prone Percentage (phishing click rate) from 30% to less than 5% after 12 months.

Company Details

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Awards & Recognition

KnowBe4 Security Awareness Training won the following awards in the Security Awareness & Training category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Emotional Footprint Champion

2024

4 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Product Impact
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

2021 Emotional Footprint Champion

2021

KnowBe4 Security Awareness Training Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on KnowBe4 Security Awareness Training.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love KnowBe4 Security Awareness Training?

6% Negative

4% Neutral

90% Positive

Pros

Security Protects
Efficient Service
Fair
Reliable

Feature Ratings

Average 84

Interactive Training

Knowledge Tests

Content Quality

Topic Breadth

LMS Integration

Variety of Training Materials

Simulated Attacks

Real-time analytics

Integration

Ease of User Management

Just in Time Alerts

Vendor Capability Ratings

Average 84

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Vendor Support

KnowBe4 Security Awareness Training Reviews

Zachary C.

Role: Information Technology
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Full featured, a little pricey

Likeliness to Recommend

9 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

Continued education instead of reusing the same content

What is your favorite aspect of this product?

Quizzes and exercises

What do you dislike most about this product?

Inability to skip content you are familiar with

What recommendations would you give to someone considering this product?

This product is worth the money

Pros

Continually Improving Product
Reliable
Effective Service
Inspires Innovation

Aldridge S.

Role: Information Technology
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

KnowBe4 for security awareness

Likeliness to Recommend

9 /10

What differentiates KnowBe4 Security Awareness Training from other similar products?

the overall cost is very attractive

What is your favorite aspect of this product?

we can customize the training according to our business culture

What do you dislike most about this product?

we had some LDAP and emailing issues. but this got solved after 6months with knowBe4 support

What recommendations would you give to someone considering this product?

this software is very easy to use and user-friendly to be used by the end-users.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Information Technology
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Easy to use, but a bit pricey. lots of features

Likeliness to Recommend

7 /10

Pros

Effective Service
Efficient Service
Saves Time
Respectful

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KnowBe4 Security Awareness Training

What is KnowBe4 Security Awareness Training?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Emotional Footprint Champion

2021 Data Quadrant Champion

2021 Emotional Footprint Champion

KnowBe4 Security Awareness Training Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love KnowBe4 Security Awareness Training?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Interactive Training Follows the concepts of micro learning approach with short burst of interactive videos and modules

Knowledge Tests Testing is available to gauge the knowledge levels of end-users, particularly after a training module has been completed.

Content Quality The content of training is of high quality and goes to the desired level of depth regarding security best practices, while still engaging end users.

Topic Breadth The breadth of training topics being covered is broad and fairly comprehensive, including industry-specific or compliance-based topics as needed.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Variety of Training Materials Training is delivered through many media including videos, decks, emails, posters, and other supplemental training materials.

Simulated Attacks There is the ability to perform simulated end-user attacks. This includes mock spear-phishing, SMS phishing, and phone social engineering.

Real-time analytics Monitor the behavior of the user or a group so it can provide reports and guidance on the risk profile and suggest training content

Integration The solution have the ability to integrate with other third party solutions

Ease of User Management The CBT product is easy to use and administer with multiple end user groups and to regularly manage the awareness and training program.

Just in Time Alerts Integration with other security technologies, such as DLP, EPP, etc. allows users to be warned before taking potentially dangerous actions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

KnowBe4 Security Awareness Training Reviews

Zachary C.

Full featured, a little pricey

Likeliness to Recommend

Pros

Aldridge S.

KnowBe4 for security awareness

Likeliness to Recommend

Pros

Easy to use, but a bit pricey. lots of features

Likeliness to Recommend

Pros

Most Popular KnowBe4 Security Awareness Training Comparisons

NINJIO

Infosec IQ

Hoxhunt

Terranova Security Awareness Training

Mimecast Engage Awareness Training

MetaCompliance Security Awareness Training

Title

Feature Ratings

Interactive Training

Knowledge Tests

Content Quality

Topic Breadth

LMS Integration

Variety of Training Materials

Simulated Attacks

Real-time analytics

Integration

Ease of User Management

Just in Time Alerts

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Quality of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Ease of Data Integration

Vendor Support