What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team鈥檚 efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
90 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Caring
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Patch Management
Remote Control
Process Automation
Discovery
Endpoint Backup
Real User Monitoring
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Ransomware Recovery and Removal
Network Management
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
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Kaseya VSA Reviews
Hunter B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2021
Kaseya VSA - A Good Cloud RMM Solution
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The other RMM products out there, from the interface point of view, just do not look serious. When I say that, their interfaces are clunky, and many times only provide rudimentary tools. The VSA provides a solid interface, and one that looks like an RMM control panel.
What is your favorite aspect of this product?
Remote control is the best part. I spend nearly all my time using it, and the file transfer capabilities are friendly to use, and rarely fail.
What do you dislike most about this product?
The interface, while better looking than others, really is dated and has not changed much. I think it's due an update.
What recommendations would you give to someone considering this product?
Be prepared to pay for it. It is not cheap, but once you get the VSA up and going, you are going to have a solid RMM solution, great reporting, and the most powerful tools for endpoint management.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
