What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team鈥檚 efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
90 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Caring
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Patch Management
Remote Control
Process Automation
Discovery
Endpoint Backup
Real User Monitoring
Anti Malware Signature Detection
Remote NOC, SOC, Helpdesk Integration
Ransomware Recovery and Removal
Network Management
Support for IoT Devices
Vendor Capability Ratings
Ease of IT Administration
Breadth of Features
Business Value Created
Vendor Support
Availability and Quality of Training
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
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Kaseya VSA Reviews
Michael E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Kaseya VSA simplifies MS and 3rd Party patching!
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The ease of use and intuitiveness of the GUI. The terminology used by Kaseya VSA is clear & understandable as opposed to some competition which confuses some of the best engineers.
What is your favorite aspect of this product?
Kaseya鈥檚 breakdown of multiple modules makes my daily routine far easier. I am able to navigate to and within the different modules and sections within for simplicity purposes. The less clicking a Patching Engineer must do, the less chance for error.
What do you dislike most about this product?
The amount of time it is taking to get the higher level enhancements in Beta working successfully has been frustrating. The lack of effort being put into resolving current issues, with a product we know will be discontinued, presented by a client/customer with 70K endpoints, is crippling and wasting many man hours, while waiting for the Beta to work out the several large bugs.
What recommendations would you give to someone considering this product?
Get it. It is better than the alternatives however, read the forums and white papers in order to know and understand the limitations and/or bugs. It definitively makes your patching MS and 3rd Party much simpler than the competition.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
Nicolas H.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2021
Kaseya is user-friendly and easy to use.
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
I think Kasey has provided a very good solution for ticketing support . I used Kaseya to provide support for faculty and staff.
What is your favorite aspect of this product?
User friendly and simple to use
What do you dislike most about this product?
I cannot recall any dislike about this product.
What recommendations would you give to someone considering this product?
I think looking on some training materials before using Kaseya will be very helpful.
Pros
- Enables Productivity
- Trustworthy
- Caring
- Saves Time
Mont茅 P.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2021
We love the product but there's a lot in there
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The wealth of different products to add to our business portfolio for our workflows and client needs are enormous.
What is your favorite aspect of this product?
The Cyber Security products are a must
What do you dislike most about this product?
It can be challenging to get a resolution to an issue on a single call basis. You have to start with a trouble ticket and it may take several going back and forths over days to get things resolved.
What recommendations would you give to someone considering this product?
Prepare to make time to get things customized to your workflows.
Pros
- Respectful
- Reliable
- Enables Productivity
- Caring
