Jira Customer Reviews 2025 | SoftwareReviews

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

989 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

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Application Lifecycle Management

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Jira Reviews

Yeni O.

Role: Information Technology
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

With Jira, my team is more productive.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In my view, it is Jiras support for agile project management practices. Personally , I am of the opinion that Jira is built with agile project management in mind and therefore my aforementioned point is no surprise. Whether I plan on utilizing Scrum or Kanban project frameworks, Jira provides templates and boards which can be readily customized to fit the unique project needs of my team.

What is your favorite aspect of this product?

Jira has some of the best reporting capability of any agile-facing project management software that I have ever used in my professional journey. With report types like issue analysis , time tracking report, user workload report, version workload report etc Jira makes the process of spotting project blockages a lot easier and thus allows me to plan smarter sprints either during the planning phase of product development or after shipping the product ( product completion phase ).

What do you dislike most about this product?

Jira setup is usually confusing for non-technical users and I am assuming this is a well known fact within organizations where Jira is adopted. In-built collaboration tools are limited as well.

What recommendations would you give to someone considering this product?

Jira is one of the most proven software tools for aligning software project processes to team end goals.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Gary W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use but costly

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Detailed issue tracking with robust options for categorizing, prioritizing, and managing tasks.

What is your favorite aspect of this product?

Key aspect of Jira is its strong support for Agile methodologies. The built-in Scrum and Kanban boards, along with features like sprint planning, backlog management, and real-time progress tracking, make it particularly well-suited for teams using Agile practices.

What do you dislike most about this product?

One common drawback of Jira is its complexity and steep learning curve. Its extensive customization options and features can be overwhelming for new users, requiring significant time and effort to set up and master.

What recommendations would you give to someone considering this product?

Begin with a pilot project to understand how Jira works and to configure it gradually before full-scale implementation.

Pros

Helps Innovate
Reliable
Unique Features
Inspires Innovation

Simon J.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Robust integration with various development tools, CI/CD pipelines, and third-party apps.

What is your favorite aspect of this product?

Jira has a rich ecosystem of integrations with numerous third-party applications and development tools.

What do you dislike most about this product?

The only dislike of Jira is its performance issues with large datasets. As projects and issues accumulate, some users report that Jira can become slow or cumbersome, especially when dealing with extensive histories, numerous custom fields, or complex workflows.

What recommendations would you give to someone considering this product?

Use Jira鈥檚 archiving features to move old or inactive issues to an archive, reducing the volume of data Jira needs to process.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Effective Service

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Yeni O.

With Jira, my team is more productive.

Likeliness to Recommend

Pros

Gary W.

Easy to use but costly

Likeliness to Recommend

Pros

Simon J.

Great product

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support