Jira Customer Reviews 2025 | SoftwareReviews

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Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

989 Reviews

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Enables Productivity
Performance Enhancing

Feature Ratings

Average 85

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Himanshu S.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Mind-blowing features with efficient cost.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The main difference between Jira and other software is that Jira provides friendly features and is easy to integrate into the flow of technical things, and the other is that Jira is less expensive than other related software.

What is your favorite aspect of this product?

My favorite aspect is that Jira provides us with fantastic UI and lots of useful features where I can easily manage the technical-related things, and we also manage the IT complaint and lots of useful work.

What do you dislike most about this product?

The most thing I dislike is that the first time I use this, I take more time to understand the workflow of this.

What recommendations would you give to someone considering this product?

I recommended it to Jira for giving us some more themes and visualization parts in it.

Pros

Reliable
Trustworthy
Efficient Service
Inspires Innovation

Afaq M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Exceptional tool for Agile Project Management

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The best thing is the ease of use, Jira is so much user friendly you can directly create a ticket and assign it. It helps developer and stakeholder to manage their tasks. Also I am personal user of Jira

What is your favorite aspect of this product?

What I like best about Jira is its robust customization capabilities. Users can tailor workflows, issue types, and fields to fit specific project needs, making it highly adaptable to various project management methodologies. Additionally, its powerful integration with other tools and detailed reporting features provide comprehensive insights into project progress and team performance.

What do you dislike most about this product?

The UI interface difficult for new users and setting up projects and workflows may require a steep learning curve.Some users have reported performance issues, such as slow loading times and difficult interfaces.

What recommendations would you give to someone considering this product?

Highly recommended product for Agile Project Management and to support successful execution and delivery of project.

Pros

Performance Enhancing
Unique Features
Transparent
Security Protects

Nilesh K.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

"Effective project management tool."

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Agile and non-agile project management may prove to be challenging for some project management systems.

What is your favorite aspect of this product?

It is an extremely adaptable solution that fits company requirements with ease, and the technical jira provides ongoing assistance.

What do you dislike most about this product?

There are no AI recommendations in JIRA. Additional work on Gen AI should be done.

What recommendations would you give to someone considering this product?

After using it for years, I can honestly say that this project management software is excellent on the market.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

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Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Himanshu S.

Mind-blowing features with efficient cost.

Likeliness to Recommend

Pros

Afaq M.

Exceptional tool for Agile Project Management

Likeliness to Recommend

Pros

Nilesh K.

"Effective project management tool."

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Calendar Integration

Email Synchronization & Tracking

Hierarchical Task Management

Retainer Management

Resource Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support