
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Calendar Integration
Email Synchronization & Tracking
Hierarchical Task Management
Retainer Management
Resource Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Easy to use
Likeliness to Recommend
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Helps Innovate

Kasan P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Excellent for Large Projects, But Very Complicated
Likeliness to Recommend
What differentiates Jira from other similar products?
When it comes to managing large, complicated projects, Jira is the heavyweight champion鈥攅specially when compared to less complicated platforms like Trello or Asana. Jira is quite comprehensive and ideal for technical teams and engineers, whereas Trello is simple and attractive. However, compared to the others, it's far more difficult and not really beginner-friendly.
What is your favorite aspect of this product?
Jira's thoroughness is helpful for bug and task tracking. Sprint-based teams love it, and workflows can be customized. The great reporting options let you track project progress. They just added automation, which simplifies repetitive tasks. It integrates well with Bitbucket and Confluence, making it handy for developers.
What do you dislike most about this product?
But it's really perplexing! It takes ages to learn how to execute simple tasks on this interface because it is not at all intuitive. It can seem like overkill, therefore it's absolutely not designed for smaller teams or non-technical users. Furthermore, Jira can be very glitchy and laggy, particularly when a project has a large number of users or tasks. Furthermore, the mobile app is a little awkward to use on the go and not very goods.
What recommendations would you give to someone considering this product?
Jira is an excellent tool for managing big, complicated projects, particularly those involving software development. However, I would advise going with something simpler, like Trello or Asana, if your team is smaller or you're working on projects that aren't as complex. Jira has a ton of capabilities, but use should only be considered if you truly require all that capability due to its steep learning curve. Otherwise, most teams find it to be simply too much.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features

Arvid O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Strong project management tool.
Likeliness to Recommend
What differentiates Jira from other similar products?
The best project manager out there is Jira. With Jira we can create complex processes, measure times, assign dates and work points, track errors and manage all aspects of the project. Additionally, this software features dashboards with gadgets that simplify viewing work in progress in many ways.
What is your favorite aspect of this product?
It is effective in tracking activities with multiple workflows, such as bug and defect tracking. Additionally, when an activity requires collaboration across multiple departments, you have powerful reporting tools to monitor and generate actionable insights about an activity.
What do you dislike most about this product?
Customer service is poor so you have to wait some time to contact the support team.
What recommendations would you give to someone considering this product?
Jira is the perfect solution for companies looking for better visibility and management of all their tasks. Its robust reporting features and customizable dashboards allow teams to visualize workflow and its progress effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing