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Jira Logo
Jira Logo
Atlassian

Jira

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Jira
8.9 /10

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 85

Collaboration

89

Workflow Management

86

Planning and Scheduling

85

Dependency and Milestone Tracking

85

Document Management

84

Reporting

84

Calendar Integration

84

Email Synchronization & Tracking

84

Hierarchical Task Management

84

Retainer Management

84

Resource Management

84

Vendor Capability Ratings

Average 82

Business Value Created

85

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of Data Integration

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

79

Jira Reviews

Qual A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easily manage stories & epics of multiple projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

-Jira facilitates team collaboration. Based on user permissions, we can manage multiple projects under a single umbrella. -It allows adding ourselves as watchers in tickets so that we can keep track of activities on important tickets. -Jira seamlessly links with third party software such as Testrail so we can match the test cases with the bugs & link test cycles. -Supports multiple media formats as file attachments. It also supports image & Video preview so that attachments need not be downloaded for quick reference.

What is your favorite aspect of this product?

Jira helps us in handling our tasks, epics, project tickets & managing test logs. It links seamlessly with the test cases that are present in Testrail. We also use it to track our sprints & also for tracking customer issues as it makes tracking quite easy.

What do you dislike most about this product?

-Populating large data-sets using Jira Query Language often results in a time lag. -JQL structure being similar to SQL, takes time to learn. -The platform could be a little more intuitive and give suggestions in cases where the queries have missing components.-For larger result sets, we have to actually wait for the entire UI to reinstate in order to avoid any random clicks.

What recommendations would you give to someone considering this product?

Jira is a perfect product for leaders that are involved in multiple agile projects.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Cons

  • Vendor's Interest First
  • Under Delivered

Abhishek P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Helps managing Task

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

- Jira is very well designed and configured product based on the requirements. - Proper detailing on the dashboard to understand the bug or tickets with amazing filters to manage and review. - It makes a very solid bridge between us and teams to take and give updates to those.

What is your favorite aspect of this product?

perfect UI experience based on filters , teams , projects is one of the best thing.

What do you dislike most about this product?

Overwhelming for new users and most things are paid plugins in jira

What recommendations would you give to someone considering this product?

No doubt it is one of best tool for client , support and development team connection.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Effective Service

Jaspreet S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

JIRA: A versatile Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

1) Sprint and Kanban Boards 2) Custom Workflows and Issue Types 3) Atlassian Automation for JIRA 4) Seamless integration with other Atlassian Product like Confluence, Bitbucket 5) Handling Large-scale projects with numerous teams and stakeholders 6) Atlassian Support System

What is your favorite aspect of this product?

1) Jira's ability to adapt to various workflows and project types is a significant advantage. 2) Jira's seamless integration with other Atlassian products and third-party tools creates a cohesive and streamlined project management environment. 3) Jira's strong support for agile methodologies like Scrum and Kanban. 4) The large user community and Atlassian's support resources provide valuable assistance and resources for users.

What do you dislike most about this product?

1) While customization is a strength, excessive customization can make Jira difficult to manage and maintain. 2) For smaller teams or companies, the cost of Jira (especially with premium features) can be a overkilling. 3) With large data sets, JIRA performance gets degrade and it takes time to load the data.

What recommendations would you give to someone considering this product?

1) Determine if your team's workflow aligns with Jira's agile focus, such as Scrum or Kanban. 2) Determine if the integrations (Git/Slack/Confluence) will significantly enhance your workflow and productivity. 3) Compare Jira's pricing plans to the value it offers your team. 4) Experiment with Jira's features and functionalities to see if it meets your expectations using Trail version setup for POC.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Charges for Enhancements

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