What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Calendar Integration
Email Synchronization & Tracking
Hierarchical Task Management
Retainer Management
Resource Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews
Paolo S.
- Role: C-Level
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2022
it's an essential tool for any sw dev company
Likeliness to Recommend
What differentiates Jira from other similar products?
Incredibly flexible
What is your favorite aspect of this product?
sharing task among the organization
What do you dislike most about this product?
hard to use
What recommendations would you give to someone considering this product?
training before adoption
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Saves Time
Cons
- Vendor Friendly Policies
Khaled S.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Jira is a great tool for team and project manageme
Likeliness to Recommend
What differentiates Jira from other similar products?
From a project management perspective, we use Jira to handle all aspects of our software product development. Jira's flexibility to be customized to meet our specific software development and management process has been a game-changer for me. This has been a great aid.
What is your favorite aspect of this product?
Because of Jira's flexibility, I still use it to manage integrated project teams, IT projects, and the helpdesk for my own company. It's convenient to be able to manage tasks and tickets for multiple projects and departments from a single location. Most important is entering your data, and this comes down to managing your teams, as well as setting expectations for the quality of your ticket information.
What do you dislike most about this product?
The downside of Jira's adaptability is that its settings are dispersed throughout the system, necessitating the use of the knowledge base to find out how to customize ticket fields, workflows, and automations, among other things. The basic Jira end user interface is not user pleasant and certain things may not make sense depending on the team using it such as a ticket being in a closed state, while the resolution state contains different "states" such as do, don't do which is more commonly used by software development teams. When setting up new projects in Jira, either for project managers, agile software development teams, or integrated proj
What recommendations would you give to someone considering this product?
I would highly recommend JIRA to teams who are working in Agile
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Nicolas R.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Apr 2022
Easy to use and great features
Likeliness to Recommend
What differentiates Jira from other similar products?
The product is easy to implement and to deploy in the organization.
What is your favorite aspect of this product?
Easy to use and no needs for heavy training plan
What do you dislike most about this product?
Too much configuration required to match it with the target
What recommendations would you give to someone considering this product?
JIRA include a lot of new features on a regular basis that should be considered for the future
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
