
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Respectful
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Workflow Management
Planning and Scheduling
Dependency and Milestone Tracking
Document Management
Reporting
Calendar Integration
Email Synchronization & Tracking
Hierarchical Task Management
Retainer Management
Resource Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Product Management
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Application Lifecycle Management
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Jira Reviews

Edwin G.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2024
Jira is a Streamlined Project Management for Teams
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is best known for its agile project management tools. Its flexible dashboards and boards accommodate a variety of team sizes and project types. Another unique feature is its vast collection of plugins. There are thousands of add-ons available in the Atlassian Marketplace, making Jira adaptable to specific needs, ranging from code repositories to marketing pipelines. This versatility helps it scale across other non-software industries, such as healthcare, education and finance.
What is your favorite aspect of this product?
The most striking feature of Jira is that it ideally supports agile development. Its Scrum and Kanban boards enable teams to visualize processes, deliver progress and keep track of backlogs. Snipping sprints and assigning tasks allows visibility and prioritization that facilitates a shared team culture. Another favorite is Jira鈥檚 powerful reporting and analytics features. The platform offers visualizations of project performance in the form of burndown diagrams, velocity charts and team workload charts. These reports provide managers with analytics so that they can make better choices and utilize the most resources.
What do you dislike most about this product?
A downside to Jira is its steep learning curve. Users who are new to it may need help digesting all the customization and intricate navigation options that can hinder adoption and efficiency. A more graphical interface and tutorials would solve this issue well. Another area for improvement is how the tool works in big-scale organizations. As project data grows, Jira might slow down, for instance, when rendering big boards or reports. For enterprises running multiple major projects, this slows down performance. A more optimized high-data environment would significantly improve user experience and system performance in such cases.
What recommendations would you give to someone considering this product?
For beginners, I would advise spending time reading Jira鈥檚 vast documentation and tutorials. Getting your projects and workflows adequately configured at the beginning will save you much time in the long run. Flexibility is the key to deploying the tool to your team. Companies who want to adopt Jira should check out its marketplace plugins. Automation rules or time-tracking plugins can augment the software. Be sure to look at needs well before you sign to make sure the software is appropriate for your team鈥檚 workflows and is compatible with current tools such as GitHub, Bitbucket, or Confluence,
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Tom A.
- Role: Information Technology
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Dec 2024
Complex to customise
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has such a large market share there are few alternatives that can compete.
What is your favorite aspect of this product?
Easy integrations with external services
What do you dislike most about this product?
Changing anything away from default can be a huge task.
What recommendations would you give to someone considering this product?
Make sure you have the time to learn how to get it set up and started, as mistakes can cause a lot of issues later on.
Pros
- Reliable
- Respectful
- Performance Enhancing
- Enables Productivity
Cons
- Less Inspiring
- Vendor's Interest First
- Less Generous

Samson M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2024
Easy to use
Likeliness to Recommend
What differentiates Jira from other similar products?
Focus on Agile Development Agile Tools: Jira offers native support for Scrum, Kanban, and hybrid methodologies, providing boards, backlogs, sprints, and velocity tracking. Agile Reporting: Real-time agile metrics, such as burndown charts, velocity charts, and sprint reports, are built-in to help teams improve.
What is your favorite aspect of this product?
Customizable Workflows Why It鈥檚 Loved: The ability to create workflows tailored to specific team processes is a favorite among users. Teams can define statuses, transitions, and rules, ensuring Jira adapts to their way of working, not the other way around.
What do you dislike most about this product?
Overwhelming UI for New Users The Issue: The interface can feel cluttered, with numerous menus, settings, and options that aren鈥檛 always intuitive. Impact: It may take longer to navigate or find specific functionalities, especially for non-technical users.
What recommendations would you give to someone considering this product?
Explore Automation Features Why: Jira鈥檚 automation rules save time by handling repetitive tasks. How: Set up simple automation, such as transitioning issues when conditions are met, sending reminders, or assigning tasks automatically.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing