What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
99 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ivanti Neurons for ITSM?
Pros
- Reliable
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
End User Self Serve
Service Catalog
End User Support Solutions
Multi-Site Functionality
Systems Management Integration
Integration With IT Tools
Integrated Knowledge Management
Business Application Integration
Multi Device Capability
Reporting
Vendor Capability Ratings
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Ease of Data Integration
Vendor Support
Ivanti Neurons for ITSM Reviews
- Role: Public Sector
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jul 2020
Solid product
Likeliness to Recommend
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cons
- Less Effective Service
- Commodity Features
- Less Efficient Service
Matt P.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jul 2020
Great solution but friction could be reduced
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
Outstanding culture of the company, however there has been a large amount of leadership turn over in the last couple of years so this may be somewhat unknown. Great ability to powerfully customize the product to our needs and goals.
What is your favorite aspect of this product?
Customizability.
What do you dislike most about this product?
The visual UI, UX and lack of strong multi-device adoption has caused the product to feel somewhat aged. There is a growing amount of friction due to this as new users are trained and new business needs require Cherwell to be adopted to platforms it doesn't support (i.e. tablets, smart phones, etc.). In addition, there is a lack of what I would consider modern DevOps practices when it comes to development and quality. As a result we have spent 100%+ of our annual cost simply in maintenance and upgrades or working with Cherwell support on bugs and issues caused by their lack of modern architecutre design. When we consult with partners we find much the same issues. The overhead to continue customizing and upgrading the product just continues to escalate and I see a moment where we will either have to retool the entire system or look for another product as the cost/value will be the same.
What recommendations would you give to someone considering this product?
Consider and weigh the benefits of the rich customization ability with the cost of the maintenance. When we first researched and chose Cherwell 6 years ago no one could come close to the rich customization, feature set and competitive pricing. Not sure about the industry today.
Pros
- Trustworthy
- Caring
- Respectful
- Acts with Integrity
Cons
- Under Delivered
Chris B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2020
Well Priced, Easily Customizable
Likeliness to Recommend
What differentiates Ivanti Neurons for ITSM from other similar products?
CSM is very easily customizable and is reasonably easy to upgrade
What is your favorite aspect of this product?
All features are easy to customize and maintain.
What do you dislike most about this product?
Wish the built in reporting tool was not limited to the rule of two search limitations
What recommendations would you give to someone considering this product?
Make sure the features you need match the tool you decide to choose.
Pros
- Saves Time
- Altruistic
- Helps Innovate
- Continually Improving Product
