What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Trustworthy
- Continually Improving Product
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Leads Generation
Voice or Text Input
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Application Programming Interface
Translation
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Intercom Reviews
Michael G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Great product, worth the price.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Combination of chatbot and live chat features for inbound messages with advanced segmentation for outbound messages to users.
What is your favorite aspect of this product?
The segmentation abilities for outbound messaging.
What do you dislike most about this product?
UX on creating messages and emails is a little unintuitive.
What recommendations would you give to someone considering this product?
Really consider whether your business is at the right stage for needing a tool like Intercom and its advanced feature set (and therefore pricing).
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Rohitash S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2022
Out of the Box Tool, little pricey, quality 100%
Likeliness to Recommend
What differentiates Intercom from other similar products?
It has vast capabilities for reporting and canned responses.
What is your favorite aspect of this product?
Adaptability and scalability with unmatched performance. Its an iPhone of Chat tools
What do you dislike most about this product?
Price is something which is a factor, else there is no dislikes.
What recommendations would you give to someone considering this product?
If you can afford it there are no second thoughts.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
Fantastic chatbot solution!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
