What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Trustworthy
- Continually Improving Product
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Leads Generation
Voice or Text Input
Knowledgebase
Multi-channel
Personalized Service
Scheduled Availability
Application Programming Interface
Translation
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Intercom Reviews
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for businesses and reliable
Likeliness to Recommend
What differentiates Intercom from other similar products?
Easy-to-resolve business strategy and the AI-integrated chatbot system
What is your favorite aspect of this product?
the integrated chatbot system that will resolve user queries.
What do you dislike most about this product?
there is nothing to dislike; everything is fantastic
What recommendations would you give to someone considering this product?
i'll suggest to all my colleagues that they try it once.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Joy K.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Professional live chat software
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom has AI called FIN, and is easy to integrate and use, support both internal and external sources where it gets responses to customer questions, also the tool have a good user interface compared to other tools
What is your favorite aspect of this product?
I like the user interface and the analytic feature as it helps us to measure chat analytics per agent and also the options automate email marketing
What do you dislike most about this product?
This is a high budget tool for bigger businesses since the pricing of the software does not favor smaller businesses
What recommendations would you give to someone considering this product?
It is a good tool to use for bot customer support and email marketing
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Michelle H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Platform that facilitates effective interaction
Likeliness to Recommend
What differentiates Intercom from other similar products?
The platform's versatility in terms of what we can make is remarkable, and it provides several useful tools for users to connect with one another and find new customers. This system has a built-in group chat feature that can significantly improve communication with an organization and reduce response times to client inquiries.
What is your favorite aspect of this product?
Intercom has a streamlined interface that makes communicating with customers a breeze via email or text, and it helps us turn leads into customers at a high rate. Live chat and support, onboarding, and problem solving via communication are all areas where our one-of-a-kind technology has benefited us. Thanks to Intercom, we can simply have conversations with site visitors and forward their questions directly to the people who can help them.
What do you dislike most about this product?
Although Intercom is a powerful tool, its performance suffers significantly when processing large amounts of data.
What recommendations would you give to someone considering this product?
Intercom's live chat, bots, and tailored messages to customers can help your business expand. This platform is one of the most useful assets for teams in terms of user support, communication, offline services, and development readiness. Intercom also features an intuitive and professional-looking user interface, as well as options for creating campaigns, sending bulk emails to consumers, and segmenting them all from a single location. Provides a complete growth platform for marketing, sales, and support.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
