What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Analytics and Reporting
Customer Self Service Capabilities
Contact Center Integration
Agent Collaboration
Agent Scripting
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Olivia L.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2023
Hubspot Service Hub is amazing!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The workflows that can be made with HubSpot Service Hub are my favorite feature because the possibilities are endless. Once the workflow is set up, the reminders are already there and available to be completed, so I no longer need to make myself reminders to go back and finish a job.
What is your favorite aspect of this product?
The feature of HubSpot Service Hub that I appreciate the most is its integrated platform for handling customer assistance, which includes ticketing, a knowledge base, and live chat. Service teams can track and react to customer inquiries swiftly and effectively thanks to its simplicity of use and comprehensive view of customer interactions. It also has robust reporting and analytics tools that assist service teams in assessing their success and determining areas for development.
What do you dislike most about this product?
One aspect of HubSpot Service Hub that I don鈥檛 like is that occasionally adjustments and changes are made to the program without any kind of on-page notice. Because HubSpot is typically the first thing I check in the morning rather than my email, I would greatly enjoy a banner that notifies users of changes.
What recommendations would you give to someone considering this product?
Service Hub is capable of expanding. We are still in the beginning stages of our SAAS journey, having evolved from a business that only produced industrial refrigeration hardware to one that now provides 鈥渉ardware-enabled SAAS鈥� goods and services. HubSpot is fairly straightforward to use and provides a tonne of online support, so it鈥檚 simple to start at the level that鈥檚 appropriate for us right now.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Cons
- Vendor's Interest First
Danish K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The Greatest Customer Success Software
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.
What is your favorite aspect of this product?
HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.
What do you dislike most about this product?
For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.
What recommendations would you give to someone considering this product?
Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
My Experience with HubSpot Service Hub
Likeliness to Recommend
Pros
- Trustworthy
- Effective Service
- Altruistic
- Client's Interest First
