What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Customer Community Management
Customer Self Service Capabilities
Agent Scripting
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Intelligent Search
Multi Channel Support
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Natalie H.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Service becomes Customer Delight
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It's not just a hub; it's a teleportation device connecting marketing, sales, and service in one swift move.
What is your favorite aspect of this product?
It transforms service into a circus act of seamless collaboration. The customer feedback tools are like the applause after a stellar performance.
What do you dislike most about this product?
While the reporting capabilities are sufficient, more advanced analytics features would be beneficial for making more nuanced data-driven decisions.
What recommendations would you give to someone considering this product?
HubSpot Service Hub truly excels when repetitive processes are automated, allowing the team to focus on strategic aspects of customer service.
Pros
- Continually Improving Product
- Enables Productivity
- Acts with Integrity
- Generous Negotitation
Billie M.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2023
Great for sales and customer service
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I love its ticketing system that allows businesses to organize and manage customer inquiries, issues, and support requests.Users can also create and maintain a knowledge base to provide self-service options for customers. This helps users find answers to common questions without contacting support.
What is your favorite aspect of this product?
I admire that it offers live chat functionality, enabling real-time communication between customers and support agents.
What do you dislike most about this product?
While its user-friendly, there might still be a learning curve, especially for users who are new to the Hub Spot platform.
What recommendations would you give to someone considering this product?
Invest in user training to maximize the benefits of the platform and reduce the learning curve for your team.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Glenn C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
HubSpot Is Evolving even with CS
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Quality of support
What is your favorite aspect of this product?
Sales Marketing and CS can all work from the same overall product
What do you dislike most about this product?
This is still a fairly new product that lacks some feature functionality
What recommendations would you give to someone considering this product?
For a smaller business this is a great solution. For larger companies or companies where CS is extremely important you might not have all the features you need.
Pros
- Caring
- Saves Time
- Helps Innovate
- Continually Improving Product
